Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits engage with assistance programs set up flexible payment plans and stay on trackwhile helping agencies increase efficiency recover revenue and deliver services with dignity. Our mission is to transform public systems so they work better for everyone especially the most vulnerable.

Our team includes experts from companies like Palantir Google Stripe and esteemed government leaders. We work hard and believe deeply in what we do. Were looking for excellent people to build innovative resilient technology.

Backed by over $50 million in funding from top investors such as Reid Hoffman Howard Schultz Michael Seibel Y Combinator 8VC The General Partnership First Round Capital Kapor Capital XYZ Ventures and Bronze Investments Promise has been recognized as one of Fast Companys Worlds Most Innovative Companies of 2022 Forbes Next Billion-Dollar Startups 2024 and Y Combinators #1 GovTech startup.

PromisePay Overview

PromisePay is a convenient and flexible payment plan service that helps individuals repay past-due balances to utilities and municipalities. It supports customers who have fallen behind on energy water gas property taxes parking citations and more. PromisePay makes repayment simple and transparent for residents while helping agencies recover more revenue and maintain essential service continuity.

The mobile-friendly PromisePay experience enables customers to enroll in customized plans view real-time balances pay with a wide range of methods receive automated reminders and manage their payment information with ease. PromisePay integrates directly with utility and municipal Customer Information Systems to create an automated seamless workflow between agency operations and customer payment experiences.

Role Overview

The General Manager of Payment Plans owns Promises largest product line. This leader oversees the end-to-end business spanning product strategy go-to-market operations implementation and customer outcomes. The role requires a metric-driven operator who can navigate large-scale public-sector environments long procurement cycles technical integrations and regulatory and compliance considerations.

You will be responsible for driving growth strengthening margins improving repayment outcomes for residents and expanding PromisePays reach across State Local Utility and Federal segments.

What Youll Do

Business Leadership

• Own overall business performance for PromisePay including revenue growth margins and product adoption

• Define and execute strategies across new business expansion and operations

• Partner with Sales Marketing and Finance to forecast revenue prioritize opportunities and manage budgets

• Drive high-quality implementations that improve time-to-value and lower delivery costs

• Improve performance across existing customers including enrollment repayment and satisfaction metrics

Product and Operations

• Own the Payment Plans roadmap with a focus on stability scalability and innovation

• Work closely with Engineering and client IT teams to deliver secure sustainable integrations with Customer Information Systems

• Increase automation and improve usability to drive higher completion rates and reduce friction

• Apply data and behavioral insights to optimize customer engagement and revenue recovery

• Strengthen operational efficiency for agency partners including reducing call center volume and improving satisfaction metrics

Sales and Market Growth

• Shape market messaging value propositions and segment-specific opportunities

• Partner with Sales to ensure alignment between customer needs and product capabilities

• Identify new opportunities where PromisePay can create high impact and strong unit economics

• Develop thought leadership in repayment behavior and flexible payment programs to support upsell and expansion

Who You Are

• 10 years of experience in product operations or general management

• Experience in fintech payments SaaS or regulated public-sector environments

• Track record of owning revenue or P&L and delivering strong business outcomes

• Skilled in cross-functional leadership across technical operational and customer-facing teams

• Highly analytical and data-driven with experience building and managing KPIs

• Mission-driven leader committed to improving access equity and public-sector outcomes

Who Thrives at Promise

Youll love it here if:

• You are energized by building new businesses

• You thrive in environments with autonomy and ownership

• You can navigate ambiguity and bring clarity

• You care deeply about impact and execution

Promise is not for you if:

• You prefer rigid structures over flexibility

• You are uncomfortable with change or rapid iteration

• You want to maintain rather than build
  

How We Support Our People

• 100 percent employer-paid health coverage

• Generous PTO and sick leave

• Lunch snacks and coffee provided

• Company retreats

• Hybrid work environment with three in-office days per week

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race color religion sex sexual orientation gender identity national origin disability genetic information age or military or veteran status. Additionally the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities pregnant individuals and those with sincerely held religious beliefs in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons which includes US citizens and permanent residents (e.g. Green Card holders). Additionally candidates must reside in the US.

Required Experience:

Director