Client Billing & Collections Specialist

Baltimore, MD - USA

Yearly Salary: $ 49100 - 67500

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role
Were looking for a detail-oriented and relationship-driven professional to join our team as a Client Accounts & Collections this role you will manage the end-to-end collection process for a portfolio of accounts across a large network of independently operated businesses tied to a key enterprise client. Youll perform detailed account reconciliations collaborate with internal partners to resolve issues and maintain positive client relationships while ensuring accuracy and compliance across complex billing structures.

What Youll Do

Responsible for managing the end-to-end collection process for a portfolio of accounts across a large network of independently operated businesses.
Perform detailed account reconciliations across multiple entities and billing systems identifying discrepancies resolving issues and maintaining accurate records.
Interpret and explain complex billing structures adjustments and payment terms to client representatives and business owners.
Conduct professional and at times challenging conversations to resolve payment issues negotiate arrangements and ensure adherence to contractual requirements.
Collaborate closely with internal teams including Billing Risk Legal and Operations to resolve disputes and maintain strong client relationships.
Track analyze and report on collection performance metrics escalating potential problem accounts as appropriate.
Identify recurring issues and contribute to process improvements that enhance efficiency and client satisfaction.
Maintain compliance with all company policies procedures and internal controls related to collections and client management.
Provide insights to management regarding trends potential risks and opportunities for improving cash flow performance.

Basic Qualifications

Associate degree in business accounting finance or related field.
Minimum of 2 years of experience in collections accounts receivable or billing ideally in a complex multi-entity environment.
Strong analytical and reconciliation skills; able to manage high transaction volumes with precision.
Proficiency with Microsoft Excel and other Microsoft Office applications.
Excellent communication negotiation and problem-solving skills including the ability to navigate challenging conversations professionally.

Preferred Qualifications

Experience in fleet management financial services or large client billing processes.
Familiarity with ERP or AR systems and reporting tools.
Detail-oriented and highly organized with the ability to prioritize effectively.
Collaborative mindset with a focus on partnership and service excellence.

Location: Owings Mills MD

The hiring base salary range for this position is $49100 to $67500 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .

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Required Experience:

Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we ...