Service Manager

Patterson isnt just a place to work its a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description:

Job Summary
The Service Manager role is responsible for the management of daily operations and employees within a robust service department. This role collaborates with leadership to develop local market service strategy and align branch and corporate initiatives to encourage growth of current business and cultivate new customers.

Essential Functions

• Responsible for building strong relationships with customers with face-to-face interaction as well as building strong working alliances with internal departments or facilities to ensure proper management of the service life-cycles.
• Provide regular direction and coaching to field-based employees to ensure timely service to customers increased service revenue and implementation of best practices and optimization of efficient department workflows
• Develop department KPIs and drive team performance through KPI and profit & loss performance reporting; implement operational process improvements that are aligned with strategic priorities
• Develop and manage project plans in support of the sales and technical service life-cycle including delegating responsibilities to technical service and operations staff and holding staff accountable for executing on project deliverables.
• Manage service assets including technician fleet vehicles tools parts inventory and the resolution of inventory variances
• Partner with relevant branch and company departments to develop a successful and healthy Service Department through designing and executing on a team and customer-focused culture by finding the knowledge and skills to bridge operational gaps creating optimal workflows and aligning internal processes
• Responsible to ensure our service technicians are compliant with company and regulatory standards (i.e. x-ray compliance rental equipment reporting etc.)
• Communicate organization information through department meetings one-on-one meetings co-travel email and regular interpersonal communication; resolve employee concerns in an effective prompt and consistent manner and promote an inclusive environment where different employee perspectives are valued
• Oversee and effectively lead branch and team directed change management activities
• Comply with Company and department policies and standards; performs other duties as assigned

People Management

• Accountable for team staffing and managing direct reports to include development performance management goal setting and other managerial duties
• Ensures direct reports are aware of and follow ethical business practices and Companys Code of Conduct to maintain a supportive and productive working environment.

Minimum Requirements

• Bachelors Degree in Business or related area or equivalent education and/or experience
• 6 years experience in a related industry such as service or warehouse or in a leadership/management role and
• 2 years management or leadership experience gained through increasingly responsible and mentoring peers within a service department
• Drivers License Required

Preferred Requirements

• Valid drivers license along with good driving record. Required

Skills and Abilities

• Ability to clearly and confidently communicate and present a variety of content
• Comfort utilizing technology and automation tools
• Highly motivated with exceptional customer service planning and organizational skills
• Demonstrated ability to generate and execute change management projects
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook Word and Excel with the ability to pick up new systems and software easily

Physical and Cognitive Demands

• Communicate/Hearing Frequently
• Communicate/Talking Frequently
• Learn New Tasks or Concepts Frequently
• Make Timely Decisions in the Context of a Workflow Frequently
• Complete Tasks Independently Constantly
• Maintain Focus Constantly
• Remember Processes & Procedures Constantly
• Stationary Position (Seated) Constantly
• Vision Constantly
• Hand/Eye Coordination Occasionally
• Bend Rarely
• Complete Tasks in a Noisy Environment Rarely
• Feeling/Grasping/Handling Rarely
• Move/Traverse Rarely
• Repetitive Motions Rarely

Working Environment

• Hazards Occasionally

Environmental Conditions

• Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The buildings primary work areas consist of desks chairs computers and other office equipment and devices for professional services.
• Primary Traveling: This position requires traveling to customer locations and providing services and support to customers.

Travel Requirements

• 60% This position requires traveling to customer locations and providing services and support to customers.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market) experience and skills. $83400.00 - $104200.00

Whats In It For You

We provide competitive benefits unique incentive programs and rewards for our eligible employees:

• Full Medical Dental and Vision benefits and an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

The potential compensation range for this role is below. The final offer amount could exceed this range based on various factors such as candidate location (geographical labor market) experience and skills.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.