Staff Operations Data Analyst
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
At SoFi were on a mission to help our members achieve financial independence and reach
their goals from owning a home to paying off debt to investing for the future. Our Operations
team is at the heart of delivering a world-class member experience.
Were looking for a Staff Data Analyst to join our Operations Performance Management
this role youll turn data into insights and insights into action. Youll help us understand
what drives performance where we can improve and how we can continue to deliver seamless
experiences to our members.
This role will report to the leader of Ops Business Intelligence and will work closely with our VP
of Operations. This is a highly visible role within SoFis data science and Business Intelligence
community and directly contributes towards key company goals and objectives.
What Youll Do
Build and maintain agent scorecards dashboards reports and KPIs that measure
operational performance and the member experience.
Conduct variance analysis root cause investigations and deep-dive studies to
identify opportunities for improvement.
Partner with Operations leadership to analyze performance drivers and develop
actionable recommendations that enhance efficiency and quality.
Translate data findings into clear insights and stories that influence strategic
decisions.
Collaborate with Product Engineering Data Science and other partners to ensure
reliable data sources and scalable reporting infrastructure.
Promote a data-driven culture across Operations by empowering teams with tools
training and analytical best practices.
What Youll Need
Bachelors degree in Data Science Statistics Analytics Economics Engineering or a
related field (Masters preferred).
5 years of experience in data analytics operations analytics or business intelligence.
Advanced SQL skills and experience with visualization tools such as Tableau Looker
or Power BI.
Proven ability to perform root cause and variance analysis in operational settings.
Excellent communication skills able to simplify complex data and influence non-
technical audiences.
Strong business acumen and a passion for improving member experiences through
data.
Nice to Have
Experience in financial services fintech or contact center operations.
Familiarity with Python R or other analytical tools.
Knowledge of process improvement frameworks (Lean Six Sigma etc.)
Required Experience:
Staff IC
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
Why do 10M+ members trust SoFi? Financial solutions for school, marriage, starting a family, home buying, retirement, or whatever’s next. Member FDIC.
