Player Safety Agent Risk & Fraud Agent English Bucharest
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Player Safety Agent you will guarantee the financial integrity of client casinos and players using the clients platform as well as to ensure the supervision and care of low to medium risk players in accordance with the monitoring protocol established by the line manager.
Position: Player Safety Agent / Risk & Fraud Agent
Location: Bucharest Romania
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handling the operational tasks of the Risk & Finance process up to a certain level of risk.
- Contributing to the smooth running of the operational teams
- Analyzing and managing of low & middle-risk gamblers
- Monitoring the internal detection tool (ROBIN)
- Collaborate with other specialists to solve or properly close help tickets
- Maintain and update all job-related administrative forms
REQUIREMENTS:
- Bachelors or masters degree or experience in online gaming e-commerce online payment or banking.
- Fluent / Native level of English (French Spanish Dutch is a plus)
- Expertise in customer support.
- Expertise in written and verbal communication.
- Knowledge of laws and regulations on protecting players from the risks of addiction (Responsible Gaming) is a plus.
- General knowledge of anti-money laundering laws and regulations.
- General knowledge of local and international online gaming regulations
- General knowledge of personal data protection obligations (GDPR).
- Basic knowledge of information security concepts (ISMS).
- Good command of IT tools
- Analytical & organizational skills
OFFER:
- A friendly work environment that is adapted to reaching optimal performance
- Leadership by talents values trust and autonomy
- The opportunity to progress and specialize with our internal mobility system
- A competitive salary package linked to the Romanian market
- The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest (AFI Tech Park)
- Meal allowance
- Private health insurance
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with ... View more
