Technical Support Specialist
Share
Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical Support Specialist
Location: Monterrey N.L.
Industry: Industrial accessories distributor (fluid transport hoses)
Work Schedule: Monday to Friday 8:00 a.m. 6:00 p.m.
Mode: On-site
Position Objective
Provide technical product support and deliver training to sales teams distributors and customers ensuring technical excellence and strong customer relationships across the network.
Key Responsibilities
Technical Product Support
- Provide product specifications limitations and recommendations to sales and distributors.
- Support pre-sales and post-sales activities via phone email and field visits.
- Assist customer service with basic technical inquiries.
Training & Development
- Lead monthly training workshops (Monterrey & Mexico City).
- Coordinate event logistics (scheduling registration travel accommodation certificates).
- Conduct monthly virtual trainings for distributors.
- Develop presentations and materials tailored to each session.
Field Support
- Conduct regional field visits with sales teams.
- Deliver on-site technical training for distributors and users.
- Identify business opportunities during customer visits.
Candidate Profile
- Education: Bachelors Degree in Industrial Mechanical or Mechatronics Engineering.
- Experience: 12 years in technical support or engineering roles.
- Technical Skills:
- ERP system knowledge (desirable)
- Microsoft Office (100%)
- Understanding of technical drawings/specifications
- Languages: Advanced English (required)
- Other Requirements: Valid U.S. Visa and Passport; availability to travel.
- Soft Skills: Detail-oriented proactive excellent communication organizational skills and ease for public speaking.
Compensation and Benefits
- Monthly Salary: MXN $25000 gross
- Payment: Biweekly
- Benefits:
- Law benefits (IMSS vacation bonus)
- Grocery vouchers
- Private medical insurance (after 3 months)
- Gym membership support
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
HQ Platinum nace como una división de Human Quality enfocada en el servicio de headhunting creada para conectar personal de altos niveles en posiciones específicas solicitadas por nuestros clientes.
