Customer Service Data Analyst
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp Netherlands. BYD Europe BV offers a full line of BYD electric vehicles including all-electric cars all-electric buses and all-electric forklift trucks.
About the department:
The BYD After sales Customer Care & Development Department ensures to deliver excellent customer service experiences across all customer touchpoints optimizes the customer journey and enhances customer experience through digital platforms call center roadside assistance services user app management and marketing content in line with European corporate and consumer protection standards. Focused on ensuring customer satisfaction and loyalty we are now looking for a KPI Appraisal Specialist for Customer Care Division.
About the role:
This role will be vital in assuring data monitoring & Reports for Customer Care and BYD After Sales Service Department. Data analysts is responsible for producing operation reports of customer service centers complaint analysis reports and customer satisfaction reports. The analyst should also come up with proposals for optimizing the quality of service provided by the agents.
Key ResponsibilitiesCore Requirements
Responsible for daily weekly monthly quarterly and annual data analysis and operational report preparation.
Responsible for Voice of the Customer (VoC) data analysis.
Core Requirements
- Bachelors or Masters degree with preference for backgrounds in Business Marketing Information Technology or related fields.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and projects simultaneously.
- Strong analytical and problem-solving abilities.
- Experience in data analysis and dashboard creation is a plus.
- Knowledge of Net Promoter Score (NPS) measurement is a plus.
- Proactive self-motivated and able to work independently as well as in a team.
- At least 5 years of relevant work experience with experience in the automotive industry being a plus.
- Proficiency in Chinese communication (essential job requirement).
- Work location: Budapest Hungary (fixed office location).
What We Offer
- Competitive salary based on performance and experience.
- Commuting allowance and meal allowance.
- Departmental and company-wide team-building activities.
- Valuable opportunity to participate in Europes transition to zero-emission transportation and the decarbonization of the economy.
Our mission is to build a zero-emission future that reconnects humanity with nature and creates a world of clean air. We look forward to talents who identify with this mission joining us to make positive impacts in a diverse and dynamic team.
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
