Commercial Data Management Specialist –Process Associate – French – Hybrid Budapest

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Commercial Data Management Specialist Process Associate French Hybrid Budapest.


Responsibilities!

Provide best in class support for the service team all along installed base lifecycle.
Record in mainframe systems all activities related to installed base in accordance with internal and external regulations to provide a clean and up to date database.
Register all relevant information captured during customer interactions.
Act as gatekeeper for building an up to date database. Evaluate and solve discrepancies.
Handle partners requests and provide them with the necessary support by interacting with all involved departments.
Maintain accurate records in accordance with the business Global Quality Procedures.
Provides regular and timely reporting.
Follow and document promptly all process related changes in the Standard Operating Procedures..
Drive continuous improvement on all related processes work instructions and procedures to ensure ongoing standardization and simplification.
Ad-hoc requests assigned by the team leader

Qualifications we seek in you!
Minimum Qualifications

University or Colleague degree
Advanced level of the language of the supported region and English skills other languages are an advantage
Relevant years working experience in customer service
Effective and professional verbal and written communication both with internal and external customers

Preferred qualifications
University or Colleague degree
Advanced level of the language of the supported region (French)
Experience in customer support
Effective and professional verbal and written communication both with internal and external customers
Solid critical thinking ability to act as a gatekeeper
Ability to work with remote teams
Customer service attitude
Detailed-oriented personality and capability to overcome obstacles
Analytical mindset
Reporting skills
Proficient IT skills including Excel and Outlook

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.