Customer Experience Specialist German Valencia
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Job Summary
Position: Customer Experience Specialist
Location: Valencia Spain
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Communicate with customers through various channels such as phone email chat and social media
- Showcase extraordinary communication skills such as listening empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and/or develop processes
- Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction quality and productivity
- Maintain customer satisfaction and retention through impactful customer experience.
REQUIREMENTS:
- Native fluency in German (C2) both oral and written. Fluent in English (at least B2 level)
- Previous working experience in hospitality or other customer facing roles is a plus
- Excellent communication skills with the ability to listen and show empathy
- Previous experience with financial services industry
- You thrive for teamwork and fun and are part of the community
- Flexible and able to work in a fast paced working environment
- Autonomous able to work independently as well as part of a team
- Tech savvy and familiar with Google Suite MS office and CRM tooling
- Customer-focused always have the customers best interest in mind.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Health insurance
- Free lunch
- Spanish lessons
- Bootcamp twice a week
- Drinks every Friday
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with ... View more
