Borrowing Services Head

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Position Title:

Job Category:

Employment Type:

Job Profile:

Job Duties:

The Golda Meir Library seeks an outgoing friendly and customer-focusedindividual to serve as the head of Borrowing Services a recently redesigned location thatsupports users in checking out returning and renewing items from our exceptional Services also oversees course reserve interlibrary loan the checkout of laptops andother equipment and maintenance of the physical collection. The position supervises six full-timestaff and 20-25 student employees and supports the provision of excellent service to the UWMcommunity and other library visitors. Working under the Associate Director of Access Services& Operations the position responsibilities include the following:

Daily supervision of six staff members that preside over day-to-day operations withinBorrowing Services. May require weekend or evening hours in case of staff absence. Services include:

• Equipment

• Interlibrary Loan

• Local loans

• Reserve Services

• Resource Sharing

• Shelving Maintenance

• Welcome Desk

Determines appropriate staffing levels and schedules for employees to maintain qualityservice emphasizing approachability responsiveness knowledge and patience.
Oversees and manages student budgets.
Sets short-term and long-term goals and objectives for all direct reports.
Communicates the strategic direction of the department as determined by leadership.
Designs develops and provides leadership on projects programs procedures workflowsand services.
Resolves issues and answers questions that are complex and highly specialized in nature.
Develops proposals and initiatives related to borrowing policies and procedures.
Serves as liaison to university offices including the Dean of Students AccountsReceivable PantherCard Office and University Information Technology Services (UITS)for activities related to library fines identity management records and campus data usedin the maintenance of the UWM Libraries user database.
Serves on committees to advance librarianship at the campus local and/or state andlevels.

Key Job Responsibilities:

• Resolves complex issues which may impact policies and procedures within area of specialization

• Advances librarianship or archives at the campus local and state level through committee participation

• Exercises supervisory authority including hiring transferring suspending promoting managing conduct and performance discharging assigning rewarding disciplining and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Oversees day-to-day operational services in the units area of specialization

• Determines appropriate staffing levels and schedules employees to maintain quality service

• Sets quality standards and competencies and trains employees on changes. Assesses and adjusts as needed

• Improves processes procedures or services

Department:

The Golda Meir Library is the heart of UWM. Through our welcoming spaces exceptionalcollections people-centered services and expert staff we support critical thinking power thecreation of new knowledge and inspire our diverse local and global communities.

Required Qualifications:

MLS/MLIS from an ALA-accredited institution.
Three years experience in an in-person customer service-based environment.
Two years experience of direct supervisory experience of professional and/or para-professional staff.

Preferred Qualifications:

Evidence of three years experience with Ex Libris Alma library management systemspecifically within the Fulfillment Unit functions.
Alma Administration Certification.
Evidence of three years experience with Atlas Systems ILLiad product.

Competencies of Successful Applicants:

Proficiency with Microsoft Office Suite programs: This includes Office 365 Cloud basedsystems: Teams One Drive Share Point Word Excel etc.
Outstanding interpersonal presentation and communication skills.
Demonstrated leadership and supervisory skills with the ability to motivate guide andsupport team members to achieve high performance and maintain a positive workenvironment.
Ability to manage confidential information with discretion.
Strong problem-solving skills and ability to discern multi-layered environments.
Ability to work in a highly collaborative and consistently changing environment.
Demonstrated commitment to customer service.
Willingness to mentor and support staff development.
Evidence of ability to deal with a variety of personality types.

Compensation:

The target hiring range is $. Final salary offer is contingent upon skills knowledge and abilities as demonstrated throughout the selection process.

How to Apply:

Interested applicants are required to apply online and must submit the following:

• A Cover Letter that addresses how their experience meets the qualifications of the position.
• A Professional Resume or Curriculum Vitae.

Note: Applicants must complete all required fields and attach all required documents prior to submitting the online application to ensure full consideration. Additional documents submitted aside from a Cover Letter and a Professional Resume/Curriculum Vitae will not be considered.

In instances where the Search and Screen is unable to ascertain from the candidates application materials whether they meet any of the qualifications they may be evaluated as not meeting such qualifications.

Contact Information:

Questions about this position should be directed to McKenna Knutson at

Reasonable Accommodations
Pursuant to university policy UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability please contact or . This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWMis a State agency and subject to Wisconsins Open Records not however reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsins Open Records certain circumstances the identities of final candidates and/or the identity of the appointed applicant must be revealed upon request.

CBCand Reference Check Policy
Employment will require a criminal background the prevention of sexual misconduct seriously. As such you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For theUWMAnnual Security and Fire Safety Reports (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies see or call UWMs Dean of Students Office Student Union 345 at for a paper copy.

Employment Authorization
In compliance with federal law all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.