Residential Respite Administrator

Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities programs training and policy advice. We advocate for carers of all ages and circumstances.

As the Residential Respite Administrator you will be responsible for maintaining clear and up-to-date visibility of residential respite availability across NSW Region 4 (Central Coast Hunter New England and North Coast) by building strong relationships with residential respite facilities. Working in partnership with providers this role ensures timely access to vacancies including emergency respite.

This is a full time contract position until 26 June 2026.

Responsibilities include:

Coordinate and liaise with residential respite facilities to monitor bed availability

Update bed availability information into our database system to ensure Coordinators have accurate real-time availability for urgent and emergency respite bookings

Act as the central administrative contact for all residential respite enquiries from internal staff and external providers

Maintain current and accurate service provider information including contact details vacancy patterns and facility providers

Monitor expiry dates for residential respite agreements and proactively prompt renewals in line with internal contract management processes

Liaise with providers regarding administrative queries including booking confirmations invoice clarifications or follow up as required

Our ideal candidate should possess the following skills and attributes:

Minimum Cert III in Community Services Aged Care Business Administration or other relevant discipline and/or ability to show demonstrated work experience relevant to the role

Experience in administration with a high level of professionalism and care

Strong customer service focus with the ability to interact positively and build rapport with a wide range of people

Proven ability to liaise and negotiate with service providers

Excellent time management and organisational skills with the ability to prioritise competing tasks

Proactive adaptable and comfortable working in a fast-paced changing environment

Demonstrated skills in clear confident and professional phone communication

Proficiency in Microsoft Office and CRM/database systems and have a great eye for detail and accuracy

Understanding of and commitment to the needs of carers and the importance of timely access to respite

To learn more about what we do and for the full Position Description and selection criteria please visit our website

Employment Requirements:

Satisfactory Police Check

Current Working with Children Check

COVID-19 Vaccination

Rights to live and work in Australia

Salary and Benefits

The Salary is around $77K-$83K super. Additional benefits include salary sacrificing benefits flexible work arrangements a highly supportive team environment excellent training and development opportunities and health and wellness programs.

We look forward to seeing your application and how your skills and experience can create successful outcomes for all NOW!

If you are thinking about a future with Carers NSW we invite you to join our talent community to stay up to date with new opportunities.

Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation.