Team Manager, ADS Operations Management
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Interested in improving the technology and features powering Alexa Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.
Alexa Data Services (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
As Team Manager you will be responsible to :
Manage & monitor performance on job or queue adherence volume and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Track quality and utilization metrics
Provide regular formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies s
Communicate effectively
Key job responsibilities
As Team Manager you will be responsible for :
Manage job assignment on a day-to-day basis monitoring performance on job or queue adherence volume and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
Track quality and utilization metrics
File and track tickets following up on blocks to productivity
Provide regular formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies such as Kaizen six sigma or lean
Communicate effectively
A day in the life
As Team Manager you will be responsible to :
Manage & monitor performance on job or queue adherence volume and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Track quality and utilization metrics
Provide regular formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies s
Communicate effectively
- Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Overall 5 yrs of work experience out of which at least 2 yrs as a people manager Must have driven process improvements in the current role
- Experience with process improvement/quality control tools and methods Demonstrated ability to lead diverse talent within a team work cross-functionally and build consensus on difficult issues Excellent communication strong organizational skills and very detail-oriented Strong interest in hiring and developing people in their respective roles Leadership experience in coaching and performance management Experience in managing process and operational escalations Experience with aspects of speech and language technology Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Alexa Data Services (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
As Team Manager you will be responsible to :
Manage & monitor performance on job or queue adherence volume and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Track quality and utilization metrics
Provide regular formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies s
Communicate effectively
Key job responsibilities
As Team Manager you will be responsible for :
Manage job assignment on a day-to-day basis monitoring performance on job or queue adherence volume and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
Track quality and utilization metrics
File and track tickets following up on blocks to productivity
Provide regular formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies such as Kaizen six sigma or lean
Communicate effectively
A day in the life
As Team Manager you will be responsible to :
Manage & monitor performance on job or queue adherence volume and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Track quality and utilization metrics
Provide regular formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies s
Communicate effectively
- Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Overall 5 yrs of work experience out of which at least 2 yrs as a people manager Must have driven process improvements in the current role
- Experience with process improvement/quality control tools and methods Demonstrated ability to lead diverse talent within a team work cross-functionally and build consensus on difficult issues Excellent communication strong organizational skills and very detail-oriented Strong interest in hiring and developing people in their respective roles Leadership experience in coaching and performance management Experience in managing process and operational escalations Experience with aspects of speech and language technology Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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