IT Manager
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Job Location:
Norcross, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Position Summary:
Ensures the streamlined operation of the IT infrastructure of the company in alignment with the business objectives of the organization. Plans coordinates directs and designs IT-related activities of the organization as well as provide administrative direction and support for daily operational activities of the IT team. Works closely with Senior Management of Information Services & Support and with decision makers in other departments to identify recommend develop implement and support cost-effective technology solutions for all aspects of the organization. Implements IT policies procedures and best practices.
Responsibilities
Key Accountabilities:
- In coordination with the Director of Information Services & Support leads IT operational and strategic planning including fostering innovation planning projects and organizing and negotiating the allocation of resources.
- Manages the deployment monitoring maintenance development upgrade and support of all IT systems including servers PCs operating systems hardware and peripherals.
- Benchmarks analyzes reports on and makes recommendations for the improvement and growth of the IT infrastructure.
- Oversees provision of end-user services including help desk and technical support services. Works with stakeholders to define business and systems requirements for new technology implementations.
- Under the guidance of the Director of Information Services & Support directs research on potential technology solutions in support of procurement efforts.
- Keeps current with the latest technologies.
- Develops business case justifications and cost/benefit analyses for IT spending and initiatives.
- In coordination with the Director of Information Services & Support develops and implements all IT policies and procedures including those for architecture security disaster recovery standards purchasing and service provision.
- Develops requests for proposals on IT related projects.
- Negotiates and administers vendor outsourced and consultant contracts and service agreements.
- Practices asset management for IT hardware software and equipment.
- Manages IT staffing including recruitment supervision scheduling development evaluation and disciplinary actions.
- Establishes and maintains regular written and in-person communications with Senior Management in Information Services & Support decision makers in other departments and with end users regarding pertinent IT activities.
Budget managed (if applicable) N/A
Internal Networking/Key relationships
- To be determined based on department needs
Skills & Capabilities:
- Strong leadership skills.
- Highly self-motivated and directed.
- Excellent interpersonal skills.
- Exceptional customer service orientation.
- Extensive experience working in a team-oriented collaborative environment.
- Excellent written and oral communication skills.
- Ability to conduct research into IT issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Keen attention to detail.
- Proven analytical evaluative and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
Qualifications
Minimum Knowledge & Experience Required for the Position:
- University degree in the field of computer science and 10 years related work experience.
- Master of Business Administration with technology as a core component preferred.
- Certifications in Cisco network technology (CCNA & CCNP preferred).
- Strong technical knowledge of network and PC operating systems including Windows operating system and other Microsoft Technologies.
- Strong technical knowledge of current network hardware protocols and standards.
- Extensive application support experience with E-Mail applications.
- Proven experience in IT infrastructure planning and development.
- Excellent understanding of the organizations goals and objectives.
- Strong understanding of human resource management principles practices and procedures.
- Capability to manage a team of IT professionals including geographically remote locations.
- Strong understanding of project management principles.
International Mobility: Required: No
Travel Requirements:
- <15% of time
Required Experience:
Manager
Key Skills
- Computer Hardware
- IT Experience
- IT Management
- Network Installation
- Vendor Management
- Computer Networking
- Microsoft Windows Server
- Windows
- IT Service Management
- ITIL
- SAN
- Network Architecture
About Company
Since 1959, we’ve harnessed our passion to create a history of innovative specialized diagnostics breakthroughs in vitro diagnostics, improve the quality of test results, and enhance patient care.
