Senior Department Assistant | Hematology & Oncology

The Senior Department Assistant is a key member of our Hematology/Oncology team and helps ensure that clinic operations run smoothly efficiently and with this role you support both patients and providers through advanced administrative coordination thoughtful communication and strong attention to detail.

You will serve as a dependable resource for patients navigating complex care needs and a trusted partner to providers who rely on you to maintain accurate information timely scheduling and seamless workflow. This position plays a vital part in shaping the patient experience from the moment they check in to the moment they leave the clinic.

Key Responsibilities

• Lead daily reception workflow including patient check-in phones and front-desk operations.

• Gather verify and update patient demographic and insurance information.

• Verify benefits obtain pre-authorizations communicate estimated charges and collect payments.

• Recognize patients who may need financial assistance and help connect them with financial counseling.

• Complete complex administrative tasks such as scanning PSA documentation processing verbal authorizations maintaining no-show lists and updating deceased/hospice records.

• Prepare sympathy cards for families of deceased patients according to clinic protocols.

• Prioritize patient registrations based on acuity and coordinate closely with clinical staff to support timely care.

• Support providers and the care team with day-to-day operational needs to maintain smooth clinic flow.

• Maintain working knowledge of Medicare Medicaid and commercial insurance requirements.

• Identify opportunities to improve customer service workflow and overall patient experience.

• Ensure all work meets standards for accuracy productivity confidentiality and professionalism.

• Serve as a dependable point of contact for both internal and external customers.

What Were Looking For

• Relevant coursework beyond high school or experience in a complex administrative role.

• At least one (1) year in a customer-servicefocused position.

• Strong computer skills including Microsoft Office and the ability to learn new systems quickly.

• Excellent written verbal and interpersonal communication skills.

• A high level of professionalism and confidentiality.

• Experience in patient access scheduling registration billing or insurance verification.

• Knowledge of healthcare insurance plans and medical terminology.

• Associates or Bachelors degree.

• Experience in specialty careespecially oncologyis a plus.

Benefits of Joining Logan Health

• Comprehensive medical dental and vision insurance

• Generous paid time off and sick leave

• 401(k) with employer match

• Employee wellness programs and discounted gym memberships

• Tuition reimbursement and professional development opportunities

• Meaningful work impacting patients and families during significant moments in their care

If you are dependable compassionate and thrive in a fast-paced specialty clinic environment wed love to meet you. Your work will make a direct and meaningful difference in the lives of patients and their families. Apply today and become part of a team that truly values your dedication and expertise.