Training Manager (US Based Client)
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Employment Type: Full-Time Employment
Work Setup: 100% Onsite
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood Libis Quezon City
Salary Package: Up to 100000 PHP/Monthly
Duties and Responsibilities:
- Manage a team of individuals to develop and update training procedures manuals guides and course materials such as handouts and visual materials
- Monitor evaluate and record training activities and program effectiveness across all BPOs and internally
- Assess training needs through surveys round tables with new hires and veteran associates and consultations with managers
- Meet with department leads product managers program managers category managers and other stakeholders to determine training needs and develop solutions
- Create training using a variety of instructional techniques and formats such as self-directed or instructor lead training role-plays simulations team exercises group discussions videos gamification and interactive lectures
- Facilitate training with training managers (train the trainer (TTT) internal and external teams
- Manage and ensure Content Managers update the internal knowledge base based on new products and services
- Manage internal project and learning management tools (e.g. create JIRA tickets oversee user permissions in training portal etc.)
- Track training requests from stakeholders
- Maintain a training calendar with training specifics
- Identify low-performing customer service areas using data analytics (Tableau Sprinklr Contacts Customer Satisfaction) to develop instructional materials and remediation plans
Qualifications:
- BS degree preferred with 8 years experience of Instructional Design and Training experience supporting Customer Service or Sales
- If no BS degree 10 years of relevant experience.
- Knowledge of principles and methods for curriculum and training design teaching and instruction for individuals and groups and the measurement of training effects
- Meticulous grammar and an eye for catching and fixing mistakes
- The ability to simplify complex concepts into easy-to-read concise content
- A unique skill or passion that you can bring to the team (e.g. videography graphic design gamification etc.)
- Eagerness to learn and ability to shift priorities at a moments notice
- Ability to work independently and manage vendor-training groups to deploy training effectively
- Knowledge of business and management principles involved in strategic planning resource allocation human resources modeling and leadership techniques
- Knowledge of media production communication and dissemination techniques and methods
- Previous experience with applications such as Microsoft Word and PowerPoint Cornerstone Adobe Captivate and MyAbsorb.
- Understanding learning principles and all relative Trainer Certifications.
WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
: Work collaboratively with a team to ensure the complete and timely collection of medical records, billing information, and other materials collected on behalf of our customers (Law Offices).Qualifications as follows: Excellent Communication Skills (Oral and Written)Ability to exp
