Senior Change Consultant – Tribe Payments

The payments industry is undergoing rapid transformation with new entrants and evolving technologies reshaping the landscape. At ING our priority is to remain at the forefront delivering innovative state-of-the-art customer experiences that empower our clients to stay ahead in both life and business.

As Senior Change Consultant within Tribe Payments you will play a pivotal role in shaping the future of payments. You will join the Management Team reporting directly to the Tribe Lead and will be responsible for driving and delivering impactful change initiatives that enhance organisational design performance and business value. Your primary objective is to foster collaboration and embed a culture of continuous improvement ensuring the tribe remains agile and future ready.

Key Responsibilities

• Lead and deliver strategic change initiatives to optimise organisational effectiveness and drive business value.
• Contribute to the design and ongoing development of the tribes operating model.
• Foster a culture of continuous improvement innovation and proactive problem-solving.
• Provide clear effective communicationboth written and verbalto articulate ideas influence stakeholders and implement plans or policies.
• Manage multiple priorities in a fast-paced environment maintaining clarity and confidence under pressure.
• Build and nurture cross-functional collaboration ensuring alignment of goals and interests across the organisation.
• Develop and execute stakeholder management strategies balancing diverse needs and expectations to achieve shared objectives.
• Act independently applying structured problem-solving and comprehensive knowledge to complex challenges.
• Uphold the highest standards of honesty integrity and accountability in all activities.
• Manage organization of the tribe including several HR topics together with Business Support Team.

About You

• Strategic and influential expert with a proven track record of delivering change in complex dynamic environments.
• Exceptional communication skills with the ability to engage influence and inspire at all levels.
• Demonstrated experience in organisational transformation ideally within an Agile environment.
• Strong analytical skills attention to detail and the ability to understand and manage complexity.
• Collaborative mindset able to listen actively and challenge constructively to drive progress.
• Resilient under pressure with a strong work ethic and a proactive can do attitude.
• Fluent in English and Dutch with excellent written and verbal communication skills.
• Masters degree or equivalent professional experience.

Rewards and benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A competitive salary aligned with your skills and experience
• 25-28 vacation days depending on your contract
• Pension scheme
• 13th month salary and 8% holiday allowance
• Individual Savings Contribution (BIS) 3.5% of your gross annual salary
• Flexible working hours and hybrid working options
• A mobility card: choose your mode of transport for commuting each day with free public transport on weekends.
• Personal growth and challenging work with endless possibilities
• An informal working environment with a diverse group of innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward Discover what we do and what we can offer you.

Questions
Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.