Content Video Creator (Video Readiness Manager)

Are you passionate about transforming how employees experience change Join us to shape impactful communications that empower our teams and drive engagement. As a Video Readiness Manager you will play a key role in delivering clear concise messaging through innovative video materials. Your creativity and leadership will help prepare employees for success in a dynamic environment. Be part of a team that values collaboration agility and making a real difference in Home Lending.

As a Video Readiness Manager in Home Lending you help us deliver effective change management and employee readiness through engaging video communications. You collaborate with product teams and business leaders to simplify complex information and ensure employees are prepared for new initiatives. You use your expertise in visual communication to create impactful content that enhances employee awareness and productivity. Together we build a better experience for our teams and customers.

Job Responsibilities

• Develop and deliver clear concise video communications for employee readiness
• Collaborate with product teams to identify changes and opportunities for improvement
• Manage project video intake and approval processes
• Simplify complex content into easily understandable video materials
• Design engaging content with attention to detail
• Prioritize tasks and manage time effectively with minimal supervision
• Escalate high-risk issues promptly and clearly
• Utilize digital signage video capabilities and communication platforms
• Build digital learning templates and tools for other developers
• Support major initiatives and agile product teams
• Influence decision-making in content design and delivery

Required Qualifications Capabilities and Skills

• Bachelors degree in Visual Communication Graphic Design User Experience or related field
• Experience designing and developing video graphic and multimedia deliverables
• Strong project management skills demonstrated by timely task completion
• Intermediate to advanced proficiency in Microsoft Office (SharePoint Visio PowerPoint Word Excel Outlook)
• Knowledge of Home Lending business and customer servicing applications
• Ability to work effectively on multiple projects in a fast-paced environment
• Understanding of customer interactions across digital and telephony channels
• Experience creating training tutorials and educational videos
• Strong verbal presentation and written communication skills
• Ability to work independently and adapt to changing priorities
• Demonstrated collaboration skills

Preferred Qualifications Capabilities and Skills

• Bachelors degree in Digital Media Design
• Experience building digital learning templates and tools
• Knowledge of ADA and WCAG 2.1 accessibility requirements
• Executive communication expertise
• Experience troubleshooting web print video audio and graphic deliverables
• Broad knowledge of Home Lending business
• Experience supporting agile development teams

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview you affirm to meet the Internal Mobility Eligibility Requirements as stated in theApplying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action following the firms Human Resource Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged.

In partnership Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview applications will be acknowledged.