ES Benefit Specialist 2 SharedWork Internal OlympiaTelework

Thurston County, WA - USA

Yearly Salary: $ 54504 - 73284

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

The ideal candidate will have critical thinking skills insightful ability for decision-making can work independently in a group setting and/or a virtual environment while being comfortable with evolving technology. They will be able to adapt to varying directives have keen attention to detail and will be able to maintain professionalism while handling sensitive and confidential information.

As an Employment Benefit Specialist 2 (ESBS2) position within our SharedWork unit you will work independently to issue determinations to allow or deny UI benefits and/or SharedWork employer plan determinations and advises employers and claimants of final rights and this role your participation in SharedWork will support economic security through business preservation and job retention by providing technical training and operational guidance to employers and claimants. Contributing to an effective workforce system by strengthening state and community partnerships and assisting in maintaining a skilled and stable workforce by providing quality customer service and excellent service delivery. This is a full-time permanent position that is mainly telework but may need to attend in office meetings and/or events as necessary.

NOTE: This full-time/permanent opportunity is available only to currentInternal Employment Security Department employees.

Duties

You will provide direct customer support for adjudication intake employer plan determinations and accommodation. You will apply complex laws policies rules regulations and procedures to process and adjudicate SharedWork Unemployment Insurance Claims on a variety of issues and/or SharedWork plan and participants/claimants determinations. Providing excellent customer service on a large volume of inbound and outbound customer contacts via phone email chat or other media in a timely and accurate manner.

On a typical day our Specialists can be seen:

Research gather and analyze required information to make an accurate determination.
Detect discrepancies and clarify data through telephonic and electronic inquiries correspondence and interviews.
Conduct investigation interviews with claimants employers unions and third parties.
Determine rebuttal requirements and the need for additional facts.
Recognize and re-calculate incorrect payments of benefits and establish overpayments.
Recognize and re-calculate participants/claimants for approval on a SharedWork employer plan.
Review claimant appeals and determine if appeal or redetermination is appropriate as needed.
Provide timely and accurate employer plan determinations employee eligibility within the 15-day timeliness guidelines in the law.
Provide timely and accurate participant additions to existing approved plans and/or removals the week received.
Provide excellent customer service on a large volume of inbound and outbound customer contacts via phone email chat or other media in a timely and accurate manner.
Assist employers and employer representatives research issues and provide solutions in a professional courteous and timely manner.

For a full description of duties - please click here to request from recruiter: PDF Request.

Qualifications

Required:The qualified candidate will have the following experiences and/or education which may include a combination of education and/or relevant experience.

Option 1: Five (5) years of equivalent education/experience.

Option 2: One (1) year as an ES Benefits Specialist 1.

Option 3: One (1) year of experience equivalent to the ES Benefits Specialist 1 with another state that administers insurance benefits programs.

Option 4:Associates degree in a health or social science public administration or a related field AND three (3) years of the required experience below.

Option 5:Bachelors degree in a health or social science public administration or a related field AND one (1) year of the required experience below.

The required experience includes:

Legal Compliance & Decision Making:Ability to make decisions based on laws and policies.
Program Knowledge & Communication:Ability to explain program requirements and services.
Claims Processing & Adjudication:Skill in processing and adjudicating claims.
Fact-Finding & Advising:Ability to gather facts and advise on rights and responsibilities.
Problem Resolution & Communication:Skill in resolving issues and communicating outcomes.
Correspondence Management:Skill in managing correspondence on eligibility issues.
Versatility & Task Management:Ability to perform tasks of lower-level positions.

Required equity competencies:

The ability to take action to learn and grow.

The ability to take action to meet the needs of others.

Education to Experience Equivalences:

Associates degree 2 years bachelors degree 4 years masters degree or Higher 5 years

Special Requirements/Conditions of Employment:

Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Please submit your Cover Letter and Resume with your Online Applicationthrough the Add Attachmentsfield. A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as see attachments may be considered incomplete.Any documents uploaded through this platform will be securely transmitted electronically to support application review.

NOTE: ONLY COMPLETED APPLICATIONS WILL BE CONSIDERED.

Supplemental Information

Ouragencys mission and valuesdrive every decision that we make determine how we interact with others and are at the core of who we are. We value Access Love Belonging Equity and Stewardship. We understand that a work environment that respects your work/life balance is key; thats why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support value and trust our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural ethnic racial religious sexual orientation and gender identity diversity. Women racial and ethnic minorities people with disabilities people over 40 years of age people with religious beliefs veterans or people with military status and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process if you need this job announcement in an alternate format or if you have general questions about this opportunity please contact Jeanette Nelson or theTalent Acquisition TeamorWashington Relay Service 711. If you are having technical difficulties creating accessing or completing your application please contact or or toll free Washington Relay 711.

**This organization participates in E-Verify**

Required Experience:

DescriptionThe ideal candidate will have critical thinking skills insightful ability for decision-making can work independently in a group setting and/or a virtual environment while being comfortable with evolving technology. They will be able to adapt to varying directives have keen attention to de...