Claims Administrative Support

Richardson, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Claims Administrative Support	Department: Claims Administration
Pay Grade: Choose Pay Grade	Overtime Eligibility: Non-Exempt	Date: November 2025
Job Summary:
The Claims Administrative Support role plays a critical part in the overall claims process. This is a full-time hourly in-office position based in either Richardson TX or Jacksonville FL. The primary responsibilities include reviewing and processing repair facility invoices for claim payment responding to customer and repair facility emails and taking phone calls to support repair facilities and customers as needed within the Claims Administration Department. The ideal candidate demonstrates strong patience attentiveness clear verbal and written communication skills and a positive customer-focused attitude. This position reports directly to the Total Loss and Administrative Supervisors.
Minimum Qualifications:
Education	High School diploma or equivalency
Experience	Proven customer support experience or experience as a client service representative
Licensure Certification and/or Registration	N/A
Supervision Exercised	Direct Indirect N/A
Typical Positions Supervised	N/A
Primary Job Functions
Manage high volume of incoming emails/calls Identify and assess customers/repair facilities needs to achieve satisfaction Build sustainable relationships and trust with repair facility/customer accounts through open and interactive communication Provide accurate valid and complete information by using appropriate methods/tools Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer/repair facility interactions process customer accounts and file documents Follow communication procedures guidelines and policies Go the extra mile to engage customers and repair facilities.
Periodic Job Functions
Participate in any projects reports documentation tasks or objectives assigned Skills & Competencies Required Spanish fluency/Bilingual a plus Intermediate knowledge of Windows-based computer programs. Exceptional customer service and communication skills. Strong phone contact handling skills and active listening Customer Orientation and ability to adapt/respond to different types of characters Ability to multi-task prioritize and manage time effectively

Job Title: Claims Administrative Support Department: Claims AdministrationPay Grade: Choose Pay GradeOvertime Eligibility: Non-ExemptDate: November 2025Job Summary:The Claims Administrative Support role plays a critical part in the overall claims process. This is a full-time hour...

Job Title: Claims Administrative Support	Department: Claims Administration
Pay Grade: Choose Pay Grade	Overtime Eligibility: Non-Exempt	Date: November 2025
Job Summary:
The Claims Administrative Support role plays a critical part in the overall claims process. This is a full-time hourly in-office position based in either Richardson TX or Jacksonville FL. The primary responsibilities include reviewing and processing repair facility invoices for claim payment responding to customer and repair facility emails and taking phone calls to support repair facilities and customers as needed within the Claims Administration Department. The ideal candidate demonstrates strong patience attentiveness clear verbal and written communication skills and a positive customer-focused attitude. This position reports directly to the Total Loss and Administrative Supervisors.
Minimum Qualifications:
Education	High School diploma or equivalency
Experience	Proven customer support experience or experience as a client service representative
Licensure Certification and/or Registration	N/A
Supervision Exercised	Direct Indirect N/A
Typical Positions Supervised	N/A
Primary Job Functions
Manage high volume of incoming emails/calls Identify and assess customers/repair facilities needs to achieve satisfaction Build sustainable relationships and trust with repair facility/customer accounts through open and interactive communication Provide accurate valid and complete information by using appropriate methods/tools Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer/repair facility interactions process customer accounts and file documents Follow communication procedures guidelines and policies Go the extra mile to engage customers and repair facilities.
Periodic Job Functions
Participate in any projects reports documentation tasks or objectives assigned Skills & Competencies Required Spanish fluency/Bilingual a plus Intermediate knowledge of Windows-based computer programs. Exceptional customer service and communication skills. Strong phone contact handling skills and active listening Customer Orientation and ability to adapt/respond to different types of characters Ability to multi-task prioritize and manage time effectively