HR Shared Services Team Lead

Coherent empowers market innovators to define the future through breakthrough photonics technologies from advanced materials to complete laser and optical systems. Our innovations drive impact across industrial communications electronics and instrumentation markets helping customers solve complex challenges and unlock new possibilities.

Based at the Scotland Science Park Glasgow we design and build world-leading laser systems that power innovation across industries from renewable energy and microelectronics to life sciences medicine and fundamental research. Our mission is simple: to make a real difference by delivering lasers known for exceptional reliability performance and precision.

THE ROLE

Lead a high-impact HR Shared Services team delivering fast accurate and employee-focused support across two major regions. This role combines leadership hands-on case management and operational coordinationperfect for someone who thrives in a fast-moving growing environment.

Location: Glasgow Hybrid: 3 days on-site per week

ROLES & RESPONSIBILITIES

• Lead mentor and develop the Case Management & Employee Support team.
• Ensure high-quality timely resolution of Tier 0/1 HR queries and transactions.
• Oversee case triage routing escalations and VIP case management.
• Drive accuracy and compliance in all HR transactionsonboarding changes exits data updates.
• Partner closely with the HR Operations team and Malaysia HRSS hub to ensure smooth handovers and consistent service.
• Monitor KPIs and service quality identifying opportunities for process and service improvement.
• Ensure compliance with data privacy security standards and regional employment regulations.
• Support operational planning coverage coordination and continuous improvement initiatives.
• Build strong stakeholder relationships and collaborate cross-functionally to enhance employee experience.

ABOUT YOU

• 67 years in HR operations/HRSS with experience handling high-volume cases.
• 3 years leading or mentoring HR teams.
• Strong knowledge of HRIS systems case management tools and data accuracy best practices.
• Solid understanding of GDPR data privacy and multi-jurisdiction HR compliance.
• Experience handling escalations and VIP cases with professionalism and discretion.
• A proactive adaptable mindsetyou thrive in a dynamic environment.
• Excellent communication skills; fluent English is essential (additionalGerman Swedish or Finnish speaking isa plus).
• A passion for coaching improving processes and elevating the employee experience.

This role offers an exceptional opportunity to leverage your HR operations expertise while leading a high-performing case management team driving operational coordination and supporting team development through mentoring and guidance making a meaningful impact on employee experience and service excellence across multiple countries and cultures.