Lending Technology Manager – Retail & Commercial Lending

Our Story & Purpose:
Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2700 diverse individuals access competitive rewards and benefits and be part of a greater movement apply today!

Your Role in Supporting Our Members:

As the Lending Technology Manager Retail & Commercial Lending you will lead the design delivery and continuous improvement of technology solutions supporting Vancitys retail and commercial lending portfolios. You will partner across business credit risk operations and IT to ensure end-to-end lending processes (from origination to servicing to portfolio management) are supported by scalable secure and member-centric systems. Your focus will be on driving digital transformation operational efficiency data-driven decision making and regulatory compliance.

This is a Full-time Permanent role based at Vancity head office. Our head office is based in Vancouver but we are open to candidates in BC and Ontario. While this position provides a hybrid work arrangement you will be expected to be on-site for events and business demands when needed.

How Youll Make an Impact:

Technology Strategy & Delivery

• Define and execute the technology roadmap for lending platforms (retail and commercial) aligned with Vancitys strategic objectives
• Lead end-to-end solution delivery including requirements gathering vendor evaluation system implementation integration go-live and post-launch optimization
• Partner with business stakeholders (Retail Lending Commercial Lending Credit Risk Operations Digital) to translate business needs into technical requirements
• Ensure systems support member experience automation straight-through processing (where possible) and scalability across product portfolios (e.g. mortgages term loans lines of credit commercial lending)
• Evaluate emerging technologies (e.g. automation workflow orchestration data analytics APIs) for application in lending contexts

Operations & Process Improvement

• Identify and implement process improvements in lending workflows (origination underwriting approval servicing portfolio monitoring) through technology enablement
• Monitor system performance user experience and operational metrics; establish KPIs to measure success and drive continuous improvement
• Collaborate with Credit Risk Compliance and Audit teams to embed controls governance and regulatory adherence into technology solutions

Team & Vendor Management

• Lead and mentor a team of technology professionals (business analysts developers system integrators) focused on lending tech
• Manage relationships with external vendors third-party service providers and internal IT teams; oversee contracts SLAs and performance
• Ensure change management and user adoption are appropriately managed for lending systems enhancements

Data Reporting & Analytics

• Work with data teams to ensure lending technology solutions feed accurate timely data into analytics and reporting platforms supporting insight-driven decisions (credit portfolio performance delinquency monitoring member segmentation)
• Ensure data governance integrity and security standards are maintained

Risk Compliance & Security

• Ensure lending technology systems meet regulatory requirements (e.g. BCFSA OSFI-relevant guidelines data privacy in Canada)
• Partner with Information Security and Technology Risk teams to ensure secure architecture controls over lending systems vendor risk management change management and incident response

What Youll Bring to the Team:

• Bachelors degree in Computer Science Information Systems Engineering or equivalent; MBA or Masters in Finance/Technology is an asset
• 710 years of experience in technology leadership roles within financial services preferably focused on lending platforms
• Proven track record managing delivery of lending systems including origination underwriting servicing and portfolio management
• Strong understanding of retail and commercial lending processes credit workflows product lifecycles and financial services regulatory environment
• Experience with vendor selection system integration API design cloud technology SaaS platforms workflow automation and data analytics
• Excellent leadership communication and stakeholder management skills with ability to engage both business and technical audiences
• Strong problem-solving strategic planning and decision-making skills; comfortable in dynamic agile environments
• Knowledge of Canadian banking regulations credit risk controls and data privacy/security frameworks preferred
• Ability to lead change drive adoption and foster a culture of continuous improvement

Youll Thrive Here If You Are:

• Strategic You think long-term and align technology with business goals
• Collaborative You build strong partnerships across technical and business teams
• Analytical You use data to drive decisions and optimize performance
• Adaptable You thrive in dynamic environments and lead change effectively
• Member-focused You prioritize user experience and member impact in every solution

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn:

This role offers a salary range of $116500 to $153200 per annum. The base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here:
A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
• Generous Vacation: New employees start with 34 weeks of vacation per year with additional days earned over time
• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness
• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone

Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

This role is an open vacancy and our hiring process is grounded in fairness transparency and inclusion. We are also committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience:

Manager