The Franchisee Success Manager acts as a trusted account manager and primary relationship owner for assigned franchisees. Instead of directly solving every operational issue the FSM is responsible for sourcing the right internal subject matter experts (SMEs) to resolve franchisee challenges quickly and effectively. The FSM is also expected to be proactive in driving business development by helping franchisees generate leads through cold outreach prospecting calls and email follow-ups. This role balances franchisee coaching with sales support ensuring franchisees have the tools resources and guidance they need to grow revenue maintain brand standards and operate profitably.
Core Responsibilities
Franchisee Relationship Management
- Serve as the primary point of contact and trusted advisor for assigned franchisees
- Act as a connector between franchisees and internal SMEs (finance marketing training operations technology) to resolve issues efficiently
- Build strong trust-based relationships with franchisees to promote engagement compliance and satisfaction
- Conduct regular calls field visits and structured check-ins
Proactive Business Development & Sales Support
- Partner with franchisees to identify local business opportunities and target prospects
- Conduct or support outbound activities such as:
- Calling potential clients to introduce services
- Sending and following up on cold outreach emails
- Supporting franchisees in securing local/regional contracts
- Review franchisee sales pipelines and coach on improving close rates
- Work closely with the marketing team to align outreach efforts with campaigns
Franchisee Performance Coaching
- Review financial performance and P&Ls with franchisees in partnership with the Director of Franchise Performance or CFO
- Highlight revenue growth and margin improvement opportunities
- Guide on pricing strategies job mix and cost management
- Monitor CRM compliance (Workiz/GHL) to ensure data integrity and sales tracking
- Support goal-setting for revenue profitability and operational performance
National & Regional Account Execution
- Ensure franchisees meet all requirements to participate in national account programs (insurance branding safety reporting)
- Track RFP submissions awarded jobs and compliance with service scope and SLAs
- Support execution of regional and national accounts by aligning franchisees with operational standards and client expectations
Strategic Opportunity Identification
- Monitor lead flow for multi-location repeat commercial or national opportunities
- Escalate strategic leads to the National Accounts team
- Coach franchisees on recognizing and nurturing high-value opportunities
Qualifications
- 3 years of experience in account management business development or franchise operations
- Proven ability to manage client relationships while coordinating with internal teams to deliver solutions
- Experience in sales lead generation or business development preferred
- Excellent communication and relationship-building skills
- Proficiency with CRM systems (Workiz GHL preferred)
- Willingness to travel and work in the field with franchisees
This is a remote position.
Compensation: $65000.00 per year
Rolling Suds is a company that takes pride in delivering top-quality power washing services to both residential and commercial clients. With over 30 years of experience in the industry we have built a strong reputation and a loyal customer base. We believe that our success is due to the relationships we have cultivated with our clients our unwavering commitment to reliability and our reputation for excellence. At Rolling Suds we take a customer-first approach and we are always looking for team members who share our values and commitment to providing exceptional service. If youre interested in joining our team and becoming a part of a company that values hard work dedication and excellence then we invite you to explore our career opportunities today.
At Rolling Suds we invest heavily in our team members and provide extensive training and support. We believe in creating a culture of excellence where employees are encouraged to develop their skills and take pride in their work. Whether youre a seasoned professional or just starting out we offer opportunities for growth and advancement. Our team members are given the tools and resources they need to succeed and we believe in recognizing and rewarding hard work and dedication. Join our team and become a part of a supportive and positive work environment that allows you to thrive.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Rolling Suds Corporate.
Required Experience:
Manager
The Franchisee Success Manager acts as a trusted account manager and primary relationship owner for assigned franchisees. Instead of directly solving every operational issue the FSM is responsible for sourcing the right internal subject matter experts (SMEs) to resolve franchisee challenges quickly ...
The Franchisee Success Manager acts as a trusted account manager and primary relationship owner for assigned franchisees. Instead of directly solving every operational issue the FSM is responsible for sourcing the right internal subject matter experts (SMEs) to resolve franchisee challenges quickly and effectively. The FSM is also expected to be proactive in driving business development by helping franchisees generate leads through cold outreach prospecting calls and email follow-ups. This role balances franchisee coaching with sales support ensuring franchisees have the tools resources and guidance they need to grow revenue maintain brand standards and operate profitably.
Core Responsibilities
Franchisee Relationship Management
- Serve as the primary point of contact and trusted advisor for assigned franchisees
- Act as a connector between franchisees and internal SMEs (finance marketing training operations technology) to resolve issues efficiently
- Build strong trust-based relationships with franchisees to promote engagement compliance and satisfaction
- Conduct regular calls field visits and structured check-ins
Proactive Business Development & Sales Support
- Partner with franchisees to identify local business opportunities and target prospects
- Conduct or support outbound activities such as:
- Calling potential clients to introduce services
- Sending and following up on cold outreach emails
- Supporting franchisees in securing local/regional contracts
- Review franchisee sales pipelines and coach on improving close rates
- Work closely with the marketing team to align outreach efforts with campaigns
Franchisee Performance Coaching
- Review financial performance and P&Ls with franchisees in partnership with the Director of Franchise Performance or CFO
- Highlight revenue growth and margin improvement opportunities
- Guide on pricing strategies job mix and cost management
- Monitor CRM compliance (Workiz/GHL) to ensure data integrity and sales tracking
- Support goal-setting for revenue profitability and operational performance
National & Regional Account Execution
- Ensure franchisees meet all requirements to participate in national account programs (insurance branding safety reporting)
- Track RFP submissions awarded jobs and compliance with service scope and SLAs
- Support execution of regional and national accounts by aligning franchisees with operational standards and client expectations
Strategic Opportunity Identification
- Monitor lead flow for multi-location repeat commercial or national opportunities
- Escalate strategic leads to the National Accounts team
- Coach franchisees on recognizing and nurturing high-value opportunities
Qualifications
- 3 years of experience in account management business development or franchise operations
- Proven ability to manage client relationships while coordinating with internal teams to deliver solutions
- Experience in sales lead generation or business development preferred
- Excellent communication and relationship-building skills
- Proficiency with CRM systems (Workiz GHL preferred)
- Willingness to travel and work in the field with franchisees
This is a remote position.
Compensation: $65000.00 per year
Rolling Suds is a company that takes pride in delivering top-quality power washing services to both residential and commercial clients. With over 30 years of experience in the industry we have built a strong reputation and a loyal customer base. We believe that our success is due to the relationships we have cultivated with our clients our unwavering commitment to reliability and our reputation for excellence. At Rolling Suds we take a customer-first approach and we are always looking for team members who share our values and commitment to providing exceptional service. If youre interested in joining our team and becoming a part of a company that values hard work dedication and excellence then we invite you to explore our career opportunities today.
At Rolling Suds we invest heavily in our team members and provide extensive training and support. We believe in creating a culture of excellence where employees are encouraged to develop their skills and take pride in their work. Whether youre a seasoned professional or just starting out we offer opportunities for growth and advancement. Our team members are given the tools and resources they need to succeed and we believe in recognizing and rewarding hard work and dedication. Join our team and become a part of a supportive and positive work environment that allows you to thrive.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Rolling Suds Corporate.
Required Experience:
Manager
View more
View less