Administrative Associate (M-F 8am-430pm)

Schedule: Monday Friday 8:00 AM 4:30 PM
Pay Rate: $16/hour

Responsibilities

• Perform work in administrative support including but not limited to:
  • Answering phone lines
  • Providing customer service
  • Editing/transcribing documents
  • Data entry for expenses time invoices and other items
  • Creating reservations/scheduling (meetings conference rooms A/V hospitality travel concierge)
• Oversight for confidential company information including but not limited to:
  • Corporate credit card information
  • P-cards
  • Employee and client distribution lists
  • Prospective and current employee information
• Utilize appropriate logs and/or tracking software for all administrative support work
• Ensure that job tickets are properly filled out before beginning work
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
• Communicate with team members lead supervisor or client on job or deadline issues
• Meet contracted deadlines for accepting completing and delivering all work
• Troubleshoot basic equipment problems
• Interact with clients over the phone via video or electronically
• Prioritize workflow
• Perform Quality Assurance on own work and work of others
• Answer telephone emails and place service calls when needed
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• High school diploma or equivalent education
• Minimum one (1) year administrative support experience in a professional organization preferably in the legal or banking industry
  (Formal education and/or training may be considered in lieu of experience)
• Skilled in the use of MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills
  (Basic knowledge of Microsoft Office suite)
• Familiar with other software programs for providing administrative support
• Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results
• Excellent organizational skills
• Ability to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
• Ability to exercise good judgment to make decisions that conform to business needs and policy
• Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast-paced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be self-motivated with a positive attitude
• Proven customer service skills are required to create maintain and enhance customer relationships