Senior Customer Success Manager
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Job Location:
Longmont, CO - USA
Monthly Salary:
$ 104200 - 173700
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals while driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements.Job Description
Roles and Responsibilities
- Drive overall post-sales relationship with assigned contracts including training professional services technical support renewals expansion and advocacy.
- Own and manage contract setup delivery and financials (Revenue & CM).
- Develop specialized knowledge in the discipline serving as a best practice/quality resource and contributing to strategy and policy development.
- Build and maintain proactive long-term relationships with customers focusing on customer success metrics like renewal rate and NPS.
- Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback.
- Act as the first point of contact for all contract and customer-related issues.
- Develop and maintain technical knowledge to educate customers on the value of products and services driving CLS upsell opportunities.
- Own and achieve orders operational plans commercial strategy (Inquiry to Order - order close) and proposal development for aftermarket services.
- Provide continuous insight and relay the voice of the customer to internal teams including Sales Product Line Technical Support and Engineering.
- Collect all customer site data go for site health checks and revert back to customers with recommendations for a better site operations
Required Qualifications
- Bachelors degree from an accredited university or college and 6 years controls experience (or a high school diploma / GED with at least 10 years of controls.
- Minimum of 4 years experience with GE Controls Products Mark VIe control system in commercial services engineering and/or project management.
- 50% travel required and must live within Americas.
Desired Characteristics
- 10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial services engineering and/or project management.
- 6 years of experience in the OT Cyber Security industry in Mark VIe field engineering or OTR engineering.
- High proficiency with computer tools (MS Office suite).
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs/projects.
- Ability to document plan market and execute programs.
Additional Information
GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
