Warranty Administrator
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Job Summary
Warranty Administrator
Pembrook Resourcing are currently recruiting for a warranty administrator on behalf of their client the role is to ensure that the warranty process is accurately and efficiently processed and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
Responsibilities -
Obtain validate and query as necessary all claim information available from job cards vehicle history technician notes and other sources as appropriate.
Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.
Receive and reconcile payment summaries from concessionaires and record all under/overpayments making enquiries and investigations as appropriate and recommending sums for write off.
Correct and resubmit rejected claims where it is felt that the claim is valid.
Reporting on claims rejected for which a resubmission is not possible.
Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate.
Inspect parts returned under warranty and maintain a record of such inspections.
Help ensure efficient progress of warranty jobs through the workshop.
Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures.
Liaise with manufacturers/concessionaires representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturers/concessionaires warranty auditors in reviewing the dealerships records
The individual -
Ability to assess and report on warranty repairs.
Previous warranty experience essential
Excellent administrative skills
Detailed working knowledge of the warranty process
Numerate and articulate to the clerical level required
Excellent accuracy
Organised and confident
Strong attention to detail and accuracy
Good communicator both written and verbal
IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE!We wish you the best of luck!
Pembrook Resourcing are currently recruiting for a warranty administrator on behalf of their client the role is to ensure that the warranty process is accurately and efficiently processed and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
Responsibilities -
Obtain validate and query as necessary all claim information available from job cards vehicle history technician notes and other sources as appropriate.
Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.
Receive and reconcile payment summaries from concessionaires and record all under/overpayments making enquiries and investigations as appropriate and recommending sums for write off.
Correct and resubmit rejected claims where it is felt that the claim is valid.
Reporting on claims rejected for which a resubmission is not possible.
Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate.
Inspect parts returned under warranty and maintain a record of such inspections.
Help ensure efficient progress of warranty jobs through the workshop.
Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures.
Liaise with manufacturers/concessionaires representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturers/concessionaires warranty auditors in reviewing the dealerships records
The individual -
Ability to assess and report on warranty repairs.
Previous warranty experience essential
Excellent administrative skills
Detailed working knowledge of the warranty process
Numerate and articulate to the clerical level required
Excellent accuracy
Organised and confident
Strong attention to detail and accuracy
Good communicator both written and verbal
IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE!We wish you the best of luck!
Required Experience:
Unclear Seniority
Key Skills
- OEM
- Customer Service
- Organizational skills
- Algebra
- Computer Skills
- Dealership Experience
- Mechanical Knowledge
- Service Writing
- Filing
- Administrative Experience
- Automotive Service
- Writing Skills
About Company
An Automotive and Construction recruitment company built on our core values are based on integrity and professionalism
