Holiday Supplier Administrator (fixed term contract)
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Job Location:
Farnborough - UK
Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The great outdoors is our happy place and its open all year round. Ski the slopes walk the walks and explore the Lapland wilderness. If natures in your nature if youre itching for adventure - youve found your people. We are united by our shared passion for our exceptional brands - Inghams and Santas Lapland. Driven by a strong sense of purpose staying true to our commitment to our people and planet.
If youre looking for a career thats not just a job but a fulfilling adventure we welcome you to explore opportunities with us. Join our team and be part of a dynamic purpose-driven business dedicated to making a positive impact in the world. Join us on our journey creating extraordinary travel experiences for all.
Our vision is to be the most loved travel company in our markets famous for customer experience and sustainable travel.
We put people at the heart of everything we do and are proud of the extensive benefits we offer.
This role is based in Farnborough Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Salary: 25000 p.a. bonus
Fixed term contract for 12 months
About the role:
You will play a key role in maintaining effective communication with our international hoteliers and suppliers ensuring the seamless operation of our holiday services. With your passion for travel youll help curate exceptional experiences for our customers while using our core reservations system (Mythos). Collaborating with various departments across the business youll ensure that suppliers are consistently updated with accurate and timely booking information contributing to smooth and memorable travel experiences for all. Responsibilities:
Maintain clear and consistent communication with hoteliers and suppliers to ensure seamless booking confirmations and alignment of system availability.
Build and sustain strong relationships with hoteliers suppliers and contractors to support collaboration promptly address queries and proactively prevent future issues.
Oversee system maintenance including managing availability and controlling the messaging system to ensure accurate and relevant notifications are sent.
Support the Reservations team with availability requests outside of the system to meet customer needs.
Book pre-arranged holiday extras via third-party websites and update internal systems with accurate reference numbers and details.
Am I the right person We are looking for your application to demonstrate:
Strong accuracy and attention to detail in all aspects of work.
Excellent written and verbal communication skills with the confidence to interact effectively with hoteliers and suppliers via email and telephone.
Proven ability to handle challenging situations with a calm solution-focused approach.
Flexible and adaptable with the ability to manage workload efficiently during both peak and quiet periods.
Proficient in Microsoft Office applications including Excel Outlook PowerPoint Teams and Word.
Experience of working with database systems.
Knowledge of a travel reservation system will be an advantage.
European language skills would be an advantage though not essential for the role.
Sustainability and responsible tourism is at our core and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary and change would be slow if we all thought the same way. We challenge our ideas each other and our business partners - always with respect and kindness.
Inghams & Santas Lapland are a part of Hotelplan Group a well-established and diverse family of specialist tour operators with a long tradition of developing and operating market-leading experiences. The family comprises ski and walking holidays with Inghams and Santas Lapland; adventure travel with Explore Worldwide; and self-guided experts Inntravel.
Key Skills
- Project / Program Management
- Change Management
- Succession Planning
- Procurement
- Program Management
- ISO 9001
- Lean Six Sigma
- Quality Systems
- Quality Management
- Supplier Management
- HACCP
- As9100
About Company
Inghams and Santa’s Lapland are part of Hotelplan UK, a Group of specialist tour operators.As a Groupweare incredibly passionate about the holidays we sell, and our employees both in the UK and Overseas are focussed on ensuring that we meet, indeed exceed, the expectations of our cust ... View more
