Call Center Agent

Our on property Call Center Agent (PBX Operator) is responsible for transporting guests virtually anywhere they would like to go at any time.

Job Duties include:

• Provide prompt courteous and efficient handling of all incoming calls keep track of guests requests and follow up to ensure satisfactory service and assistance for outgoing calls. 
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive record and relay messages accurately completely and legibly. 
• Contact appropriate individuals or departments (e.g. Bellperson Front Desk Housekeeping Engineering Security/Loss Prevention) as necessary to resolve guest calls requests or problems.
• Answer record and process all guest calls requests questions or concerns. 
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests service needs in a professional positive and timely manner.  Engage guests in conversation regarding their stay property services and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
• Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
• Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message.
• Process guest requests for wake up calls screening calls do not disturb call forwarding conference calls TDD relay calls and non-registered guest calls.
• Thoroughly understand safety procedures and have numbers to the Police Fire and Telephone Repair departments.

Qualifications :

• 1 year experience in same or similar role.
• Ability to clearly and pleasantly communicate in English both orally and in writing.
• Ability to perform assigned duties with attention to detail .
• Ability to interact in a polite professional and engaging manner.
• Experience in a luxury environment is preferred.

Additional Information :

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.

For more information:

Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.

Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.

For more information please visit

Juniper Bishops Employment LLC is an Equal Opportunity Employer M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time