WtX Technical Support Specialist

The Project Technical Support Specialist is a technical expert responsible for defining and delivering tailored technical solutions for complex challenges within service projects mostly Categories 4 (mechanical retrofit projects) and 5 (MRO services) service works and occasionally supporting Category 3 (retrofit projects) - KVIs categories. Acting as a key interface between design procurement manufacturing and site teams this role ensures that solutions are technically sound feasible for site implementation and optimized for cost quality and schedule. The specialist contributes from the tendering phase through to project execution providing continuity technical leadership and risk mitigation for high-value work scopes.

In cooperation with the Technical Equipment Specialists Account Management and Site Managers the Technical Support Specialist coordinates the service project according to contract and customer requirements.

Solution Definition & Cost Estimation:

• Analyze client technical problems and define robust solutions in coordination with Account Managers based on a deep understanding of plant operations and mechanical constraints.
• Propose adapted technical solutions referencing past projects known issues and best practices to ensure feasibility and mitigate risks.
• Break down complex equipment adaptations into workable site phases (e.g. modular assembly dismantling constraints lifting strategy).
• Collaborate with internal experts (design offices field service technical services) to validate technical assumptions and refine designs.
• Estimate the full cost of the solution (design manufacturing logistics installation lifting etc.) during the tender phase.
• Identify and engage suitable suppliers and manufacturing partners (internal/external) based on technical and economic performance.
• Act as the primary source of technical knowledge throughout the costing process to ensure accuracy and alignment with execution realities.

Execution Support & Technical Coordination:

• Lead the technical deployment of the solution post-order ensuring consistency with the defined scope and customer requirements.
• Coordinate design deliverables with internal design offices and follow up on schedule and quality of outputs.
• Supervise the procurement process alongside the Procurement team to ensure timelye ordering and alignment with technical specifications.
• Organize and participate in supplier quality checks (e.g. inspections Factory Acceptance Tests FAT) to ensure compliance before site delivery.
• Monitor cost quality and schedule of technical scopes under responsibility adapting plans as needed in coordination with the site team.
• Capitalize on lessons learned and standardize practices for repetitive technical solutions (e.g. extractors grates ducts) improving reusability across projects.
• Oversee quality and progress with subcontractors or internal workshops to ensure production timelines and standards are met.

Compliance & Collaboration:

• Ensure strict adherence to QHSE (Quality Health Safety and Environment) standards internal policies and external regulations.
• Serve as a key technical bridge between the RSC Account Management Technical Service Field Service Spare Parts and Manufacturing teams.
• Facilitate knowledge transfer and alignment across projects and regions reducing redundancy and ensuring consistent technical quality.
• Actively collaborate with stakeholders to resolve conflicts or gaps in scope documentation or design assumptions.
• Contribute to risk analysis and mitigation strategies for critical technical items.
• Support internal continuous improvement initiatives leveraging project learnings to optimize future executions.

Key Performance Indicators (KPIs):

• Accuracy and robustness of technical solution and cost estimation.
• Timely and high-quality delivery of designand manufacturing deliverables.
• Compliance with QHSE standards and internal processes.
• Project cost quality and timeline performance (for technical scopes).
• Reuse of solutions and technical standardization across projects.

Qualifications :

Qualifications & Experiences:

• Masters degree in mechanical or industrial engineering or equivalent qualification
• 5 years of experience in a similar role involving the design manufacturing and management of complex mechanical parts.
• Strong background in the incineration sector with a deep understanding of incinerator grate technologies and related equipment.
• Proven ability to manage multiple projects while meeting deadlines and budget constraints.
• Experience in quality assurance (QA/QC) and compliance with manufacturing processes.
• Experience in working in a matrix organization.
• Proficiency in MS Office and ERP systems for project and production management.
• Fluent in the local language and English another language is a plus.

Personal Attributes:

• Strong awareness of QHSE (Quality Health Safety and Environment) management system and commitment to safe work practices.
• Strong communication skills with the ability to interact with project managers site supervisors clients and subcontractors.
• Ability to handle multiple tasks simultaneously ensuring accuracy in documentation and process tracking.
• Works effectively under pressure maintaining high performance levels and sound decision-making.
• Strong ability to collaborate within a multidisciplinary team with a sharp sense of informed decision-making.
• Highly self-motivated adaptable and willing to take initiative when needed.
• Willing to travel to sites as required.

This job description is indicative and not exhaustive. The Employees duties and responsibilities may evolve according to the Companys needs in line with his skills and qualifications.

Additional Information :

We Offer:

• Responsible challenge with diversified field of activity
• Team-oriented working atmosphere in an international Company
• Personal development opportunities through own Inova Academy
• Opportunity to gain an insight into various technical disciplines
• Excellent employment conditions
• Attractive working place (central good transport links)
• Modern infrastructure

Physical Demands:

• Frequently required to talk or hear sit use hands to finger handle or feel reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.

Working Conditions:                   

• Primary environment: ambient room temperatures lighting and traditional office equipment as found in a typical office environment.  The noise level in the work environment is usually moderate.

Statement regarding individuals with disabilities:

In accordance with the Americans with Disabilities Act it is possible that requirements may be modified to reasonably accommodate the physical and mental limitations of an employee or an applicant.  However no accommodations will be made which may pose serious health safety or environmental risks to the employee or others or which impose undue hardships on the organization.

Statement regarding Equal Employment Opportunity

Equal Opportunity Employer all applicants will be considered for employment without regard to age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation or status with regard to public assistance.

Note:   This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required. 

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

Remote Work :

Yes

Employment Type :

Full-time