Senior Benefits Analyst(1813) Member Services-San Francisco Health Service System (ID #161873)

Under direction the 1813 Senior Benefits Analyst performs complex benefits work for the Citys health dental vision Flexible Spending Accounts and Voluntary Benefit programs.  The role plans implements and oversees special projects in an assigned benefit program. Additionally the 1813 Senior Benefits Analyst directly oversees a team of Benefits Analysts and Benefits Technicians providing guidance training and support in their daily work. The Senior Benefits Analyst is the advanced journey-level in the employee benefits series.

Typical tasks include:

Directly supervises a group of Benefits Analysts and Technicians engaged in health dental and vision insurance activities such as calculating benefits membership counseling services membership enrollment and termination benefits and eligibility reconciliation.

May plan implement and oversee special projects.

Reviews and investigates more complex and difficult cases related to benefits enrollment and eligibility.

Develops training material and trains new employees in work procedures public relations and departmental procedures and policies.

Develops training material and trains existing staff on updates in policies and procedures including eligibility and processing refresher trainings.

Provides guidance to staff in answering questions or making eligibility determinations on the more difficult or complex cases.

Supports in-person and by-phone member escalations. When applicable develops written communication to members addressing their escalated issues.

Reviews and implements operational procedures: reviews and implements legislative changes relative to the benefit program: applies existing City Charter and Administrative Code provisions.

Compiles and evaluates statistical and other data to prepare various reports.

Contacts City departments employees employee representatives other government agencies and various private entities to furnish and/or obtain information on specialized employee benefit matters.

May include additional duties as assigned.

Qualifications :

Education:

Possession of a baccalaureate degree from an accredited college or university.

Experience:

Two (2) years of professional experience in administering an employee benefit program.

Substitution:

Additional qualifying work experience may substitute for the required education on a year for year basis (30 semester/ 45 quarter units equals one year).

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) 

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at:  work experience education training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Additional Information :

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum qualifications. After application submission candidates deemed qualified must complete all subsequent steps to advance in this selection process which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicants experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supervisory Test Battery: (Weight: 40%) Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management.
For more information about this Supervisory Test please visit: Supervisory Test Battery

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process. This is a standardized examination and therefore test questions and answers are not available for public inspection or review. Scores attained on the Supervisory Test Battery will be valid and banked for three years starting from the date of the examination. This means that during this three-year time period you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery your score will be automatically applied to that announcement.

Supplemental Questionnaire (SQ) (Weight: 60%): Candidates who pass the Supervisory Test Battery test will be invited via a separate online link to complete the Supplemental Questionnaire Examination. The purpose of the SQ Examination is to evaluate the experience knowledge skills and abilities that candidates possess in the job-related areas.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification please see the citys Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is abuse of discretion or no rational basis for establishing the position description the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall 1 Dr. Carlton B. Goodlett Place Room 110.

Ensure your application information is accurate as changes may not be possible after submission. Your first and last name must match your legal ID for verification and preferred names can be included in parentheses. Use your personal email address not a shared or work email to avoid unfixable issues.

Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment  please contact the Human Resources analyst Lauren Rowe at .

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time