Client Consulting Manager
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Specific Responsibilities include:
Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients for future engagements.
Participate with Visa internal teams in regular strategic & planning discussions.
Address client inquiries and serve as the main contact point for clients and internal questions.
Manage multiple priorities across various workstreams and projects simultaneously.
Transform problem statements into proposals with guidance from leadership.
Participate in developing frameworks approaches solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
Build solutions and measurable insights that will help clients to grow their portfolios and drive customer engagement in their core business.
Collaborate cross-functionally (e.g. marketing sales risk innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visas resources.
Produce insights analyses and recommendations to improve client performance boost growth drive understanding of client issues and provide strategic mentorship for client priorities.
Perform client-specific analysis on portfolio data including proprietary information such as customer demographics activity spend levels behavioral scores financial information among others.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
We are looking to hire the ideal candidate who is curious about the payments industry and keen to work alongside an experienced payments team. You will be client-driven you are comfortable managing a project end-to-end and you relish the opportunity to work closely with clients to influence their future performance.
Essential specific skillset and experience required:
Problem solving ability with strategic focus on influencing ROI. Understanding of card issuers P&L and critical factors in driving profitability a plus.
Excellent communication story-telling and presentation skills (especially by designing building and showcasing project results packages and delivery materials).
Strong team orientation with a collaborative diplomatic and flexible style and able to work effectively in a matrixed organization.
Self-motivated results oriented individual with the ability to handle numerous projects concurrently and work independently.
Deep experience and a track record of high performance in large consulting firm or corporate strategy.
Competence in using financial indicators to assess business performance focusing heavily on return on investment.
Ability to draw meaningful insights from both quantitative and qualitative data.
Proficient in data-driven storytelling with effective data visualization use data to improve project execution.
Able to generate templates storyboards (flow / structure) guide others and ask questions to uncover new areas of analysis.
Ability to take a problem statement and support crafting proposals with guidance from leadership like competitive analysis.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
