Assistant Front Office Manager

We are seeking an enthusiastic and customer-focused Assistant Front Office Manager to join our dynamic team in Kuala Lumpur Malaysia. As a key member of our front office operations you will play a crucial role in ensuring exceptional guest experiences while supporting the Front Office Manager in daily operations and team leadership.

• Assist in managing front desk operations including check-ins check-outs and guest inquiries
• Provide personalized and warm welcome to each guest ensuring their needs are met throughout their stay
• Oversee reservation management and optimize room occupancy
• Collaborate with other departments to ensure seamless guest services
• Handle guest complaints and resolve issues promptly and professionally
• Manage billing payments and financial transactions accurately
• Conduct daily briefings and handovers to ensure smooth shift transitions
• Support the Front Office Manager in administrative tasks including report generation and analysis
• Train and mentor front desk staff promoting a culture of excellence and teamwork
• Implement and maintain standard operating procedures for the front office
• Step in as acting Front Office Manager in their absence demonstrating strong leadership skills
• Stay updated on local events and attractions to provide informed recommendations to guests
• Ensure compliance with hotel policies safety regulations and industry standards

Qualifications :

• Minimum of 3 years of experience in front desk operations preferably in a supervisory role
• Bachelors degree in Hospitality Management or related field (preferred)
• Fluency in English; knowledge of additional languages is a plus
• Proficiency in hotel management software (e.g. Opera) and Microsoft Office Suite especially Excel
• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Outstanding customer service orientation with a friendly and professional demeanor
• Ability to multitask and maintain composure in a fast-paced environment
• Detail-oriented with strong organizational and problem-solving skills
• Flexibility to work varying shifts including weekends and holidays
• In-depth knowledge of hospitality industry trends and standards in Kuala Lumpur
• Familiarity with Malaysian cultural norms and customs
• Demonstrated ability to work effectively in a multicultural environment
• Passion for creating exceptional guest experiences and driving customer satisfaction

Additional Information :

Join us at Accor where life pulses with passion!

As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5600 hotels 10000 restaurants and lifestyle destinations in 110 countries. While each brand has its own personality where you will be able to truly find yourself they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us you will become a Heartist because hospitality is first and foremost a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow to fulfil yourself to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments in your country or anywhere in the world!

You will enjoy exclusive benefits specific to the sector and beyond as well as strong recognition for your daily commitment.

Everything you will do with us regardless of your profession will offer a deep sense of meaning to create lasting memorable and impactful experiences for your customers for your colleagues and for the planet.

Hospitality is a work of heart
Join us and become a Heartist.

Remote Work :

No

Employment Type :

Full-time