Payments Associate

• Dispute Resolution: Manage and resolve customer disputes related to potentially fraudulent or unauthorized transactions.
• Reconciliations: Perform daily provider reconciliations and apply necessary corrections on the platform based on credit/debit entries.
• Investigation & Analysis: Conduct thorough investigations into suspected fraudulent activities including credit card operations and dispute management.
• Fraud Detection: Review verify and identify customer transactions to detect or prevent fraud policy violations or merchant disputes mitigating potential losses.
• Banking Expertise: Apply strong banking knowledge to analyse and investigate card and transaction disputes.
• Transaction Review: Perform in-depth transaction reviews and ensure timely and accurate resolution of customer disputes.
• Data Analysis: Analyze complex datasets to identify patterns anomalies or trends indicating possible fraudulent or suspicious activity.

Collaboration: Follow direction from team leads and escalate complex issues to senior or specialized roles for further resolution.

Qualifications :

• Essential: Minimum 1 year of banking dispute handling experience in a Recognized Organization.
• Bachelors degree
• Knowledge of Complete Transaction/Payment/Dispute Cycle.
• Strong written/verbal communication critical thinking and problem-solving skills
• Experience working with Advanced Excel Word.
• SQL knowledge
• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
• Multi-tasking ability team-oriented and a self-starter
• Ability to work with limited direction from management when situations occur
• Intermediate to advanced level in PowerPoint Word and Excel Sheets 
• Ready to support in 24*7 environment
• Organized with a high level of attention to detail
• Work from office only no hybrid or work from home facility.

Additional Information :

At Entain India we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify across any protected characteristic our ambition is to ensure ourpeople across the globe feel valued respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

Remote Work :

No

Employment Type :

Full-time