IT Help Desk
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
Acts as primary interface to company employees supported by the IT (Information Technology) Department to effect real-time problem analysis and resolution. Reports to the IT Manager.
Responsibilities and Duties
- Provideshands-onimplementation and support as well as remote diagnostics and support.
- Provides accurate technical solutions for hardware and software related issues ensuringthehighestlevel of satisfaction including troubleshooting third-party application issues.
- Installs desktop systems and peripherals including printers and network cabling.
- Provides TCP/IP networking cabling as well as LAN and WAN support to end users and IT staff.
- Protects all systems associated with Primary Arms networks and supports accountability of hardware and software inventories.
- Maintains standards of client computers by troubleshooting and resolving problems then documenting and resolving problems in a timely manner.
- Receives requests for support via the Helpdesk system and employee communications and responds promptly.
- Analyzes and resolves problems using documented procedures available tools and acquired knowledge and skills.
- Provides support for Office 2016/365 3CX network technologies and Active Directory.
- Provides input to IT team on methods for increasing the delivery of solutions and workplace tools provided to business partners.
- Works closely with other members of the IT team for escalation or knowledge transfer as required to provide transparency of work being performed trending of issues etc.
- Assists the IT Systems Engineer and/or IT Manager with departmental goals.
- Supports warehouse operations by maintaining and supporting the operations systems and software and Zebra printers used to support the Operations team.
- Other tasks and duties as assigned.
- 1-3 years experience in a Helpdesk support role.
- 1-2 years experience supporting users on a Windows Server 2012 or 2016 and Windows 7 or 10 environment running Active Directory.
- 1 years experience using and supporting customers on a Helpdesk system.
- 0-1 years experience troubleshooting network and TCP/IP configurations in a Windows environment.
- Some experience supporting and administering users in Office 365.
- 1-2 years experience supporting users in a software or hardware-based PBX system 3CX support a plus.
- Experience with wireless connectivity configuration and support for mobile devices and portable computers.
- Integrity in dealing with customers and supporting corporate policies and procedures.
- Organizational skills and detail oriented to maintain clear and concise communications and documentation.
- Maintains confidentiality of employees personal data as well as corporate data and communications.
- Maintains hardware and software inventories ensuring client requests are completed in a timely manner and unused peripherals and computers and returned to inventory and updated.
- Effective communication skills both written and verbal and ability to fully document solutions to problems and provide clear communications to clients.
- Ability to function in a fast-paced environment with the ability to prioritize issues to ensure problem resolution or escalation for business-critical systems in a timely manner.
- Punctual and on-time managing time wisely and ensuring proper time and attendance tracking processes and tools are utilized properly.
The natural trajectory for someone in the IT Help Desk position is the Sr. IT Help Desk and IT Systems Engineer positions. As such positions become available the ideal candidate will have mastered all: (1) job responsibilities and duties and (2) skills and qualifications and (3) relationships of the IT Technical Support position. The ideal candidate will have clearly demonstrated the ability to manage his/her own time as well as manage the processes and the work of other employees.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Junior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
PRIMARY ARMS Since our founding in 2007, Primary Arms has served as Houston’s premier tactical brand, and we’re seeking talented individuals to join our team. Just like Houston itself, our legacy is built on its diversity. No matter where you come from, or where your skills align, Pri ... View more
