Group Sales Manager

The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Responsibilities and essential job functions include yet are not limited to the following:

• Develop a full working knowledge of the operations of the hotel including Food and Beverage Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team.
• Initiate and follow up on leads.
• Respond in a timely and courteous manner to all incoming RFPs and prospect within key account to ensure maximum share of market.
• Ensure the achievement of sales booking goals on a monthly quarterly and yearly basis.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within markets.
• Meet or exceed sales solicitation call goals as assigned by the Regional Director of Sales & Marketing.
• Invite clients to the hotel for entertainment lunches tours and conduct site inspections.
• Assist in implementing special promotions relating to direct sales segments i.e client events sales blitzes etc.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Raffles Boston Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Meet and exceed food and beverage revenue per occupied group room.
• Establish parameters quotes and negotiate prices confirming by written contracts.
• Maintain accounts contacts activity and business details within the appropriate software applications.
• Use Opera Cloud to manage the hotels business including (but not limited to) generating reports entering business blocking space and building accounts.
• Develop networking opportunities through active participation in community and professional associations activities and events.
• Maintain visibility with clients throughout the programs to ensure details of the contract are being delivered and to solicit future business for the hotel or sister properties. Attend pre-convention meetings as required.
• Analyze RFPs and discuss with clients to ensure all program needs are understood and reviewed.
• Compile detailed client information on meeting room set-ups attendance times audio-visual equipment requirements meal functions and entertainment requests.
• Request and obtain deposits where applicable and forward to finance following PCI Compliance and standards.
• Participate in daily/weekly sales lead meetings and team meetings.
• Coordinate sales activities with the Global Sales team.
• Active involvement in regional and national industry associations by participating in monthly meetings and committee role as appropriate.
• Develop support and train sales support staff as needed.
• Participate in the travel and trade show schedule established by the Regional Director of Sales & Marketing
• Maintain positive relationships with all guests vendors colleagues and global sales network.
• Perform other duties as requested by management.

Qualifications :

Education & Experience: 

• At least 4 years of progressive hotel sales experience or a 4-year college degree and at least 2 years of related experience or a 2-year college degree and 4 or more years of related experience.
• A good working knowledge of F&B banquet operations is required.
• Additional experience in the hospitality industry in luxury setting an asset
• Must have a valid drivers license in the applicable state.
• Must be skilled in Windows Applications
• Working knowledge of Opera Cloud an asset

Physical requirements:

• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.

General Requirements:

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner.
• Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work with attention to detail and organization even when managing multiple tasks and priorities.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hotel Standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
• Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Must maintain composure and objectivity under pressure.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

Additional Information :

• Salary: from $78000 to $87000
• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical dental vision and life insurance. 
• Personalized development opportunities across Accors extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities

Remote Work :

No

Employment Type :

Full-time