Room Service Supervisor

JOB OVERVIEW:

Under the general guidance of the Room Service Manager the Room Service Supervisor is responsible for overseeing the daily operations of the hotels in-room dining services. This role ensures prompt courteous and professional service to guests maintaining the highest standards of quality and presentation. The Room Service Supervisor leads a dedicated team coordinates with kitchen and housekeeping departments and addresses guest inquiries and special requests to deliver an exceptional dining experience in the comfort of guest rooms.

YOUR KEY RESPONSIBILITIES:

• Supervise and coordinate daily operations of the room service team to ensure timely and accurate delivery of food and beverages.
• Train mentor and support room service staff to maintain high standards of service quality and guest satisfaction.
• Monitor guest orders to ensure accuracy presentation standards and adherence to hotel policies.
• Handle guest complaints or special requests efficiently and professionally to ensure a positive experience.
• Conduct daily briefings and assign duties to room service attendants based on business levels.
• Ensure cleanliness and hygiene of service areas and equipment in accordance with health and safety regulations.
• Maintain proper inventory of room service supplies and coordinate with the kitchen and housekeeping departments as needed.
• Prepare shift reports and assist in scheduling staff to meet operational needs.
• Monitor compliance with hotel policies procedures and service standards.
• Support management in implementing new initiatives to enhance the in-room dining experience.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. 
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively both verbally and in writing to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.
• Remain calm and alert especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time