Assistant Team Leader
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
AtSymbos we create connected experiences that begin with empathy are powered by technology and grounded in a culture that inspires trust sparks innovation and delivers meaningful outcomes. As one of the fastest-growing pioneers in customer experience we support leading brands across industries includingTelecommunications Utilities Finance Energy and Insurance.
Werelooking for an AssistantTeam Leaderwho will play a key role in driving team performance ensuring service excellence and motivating people to deliver results that customers can truly feel.
Key Responsibilities
Lead coach and develop a team to consistently meet and exceed service levels and KPIs
Monitor and improve customer satisfaction and quality metrics
Provide regular feedback to team members highlighting both achievements and areas for growth
Foster a motivating and engaging team culture through recognition and incentive programs
Collaborate with HR to ensure proper staffing and workforce planning
Partner with clients and internal stakeholders to provide updates on team performance and progress
Support recruitment efforts byparticipatingin interviews and onboarding of new team members
Prepare and present staff performance and productivity reports to leadership
Minimum Qualifications
Bachelors Degree in any field (or equivalent work experience)
At least 1 year of experience as a AssistantTeam Leader/Team Leaderin a customer service or BPO environment
Proven ability to motivate and develop people while driving results
Excellent communication organizational and problem-solving skills
Willingness and ability to work in shifting schedules depending on business needs
What We Offer:
Competitive salary
HMO coverage starting Day 1
Group life insurance
Performance incentives
Mental health helpline
Health and wellness initiativesto support your well-being
Access to learning & development programsto fuel your professional growth
A supportive environment where you cancommand your own careerin a growing innovative company
Take the lead withSymbos. Apply today and help us create meaningful outcomes while building the future of customer experience.
Key Skills
- Business
- Car Driving
- EAM
- EPC
- Employee Benefits
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
