Client Experience Leader

Toronto - Canada

Yearly Salary: $ 75000 - 80000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

Client Experience Leader

Full-Time Permanent

Reporting to: Store Leader

Yorkdale Shopping Centre

Your Style Your Career

Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canadas Best Managed Companies.

We are committed to developing retail leaders who love retail inspire others readily embrace change and technology and have the passion and ability to inspire others. As a Client Experience Leader youll be responsible for building and developing a team that recognizes their key role in delivering a superior service experience to our discerning clientele.

The successful candidate will Champion the Client Experience:

2 years of retail experience with leadership capacity in managing a store/department
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
Our menswear retail environment includes working within various departments such as sportswear footwear accessories outerwear tailored clothing and made-to-measure. Experience in the retail industry is preferred.
Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives individually and through ones team
A welcoming and inclusive mindset and a passion for emulating and upholding our core values

What are the perks of the job

Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation will be based on skills and experiences with a starting range of $75000-$80000 annually plus bonuses and incentives.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons employees and clients alike as we believe in equal opportunity and fostering a diverse and inclusive the spirit of this philosophy we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process please contact us at with details.

Its fun to work in a company where people truly BELIEVE in what theyre doing!Were committed to bringing passion and customer focus to the business.Client Experience Leader Full-Time PermanentReporting to: Store LeaderYorkdale Shopping Centre Your Style Your CareerHarry Rosen is a retailer of fine qu...