Service Desk Analyst Czech Speaker

We are seeking a dedicated and proactive Service Desk Analyst fluent in Czech and English to join our international support team based in Budapest. This is a compelling opportunity to advance your IT support career while experiencing one of Europes most vibrant and dynamic cities.

What you will do

• Serve as the first point of contact for users experiencing technical issues - handling requests via phone email or chat.
• Diagnose software and hardware problems troubleshoot issues and work proactively to identify root causes.
• Log incidents track service requests escalate complex issues when needed and update resolution records.
• Assist with onboarding new users setting up accounts and configuring systems to ensure smooth IT operations.
• Collaborate with other IT teams to improve support workflows and contribute to the internal knowledge base.

Who you are

• Fluent in Czech and English both written and spoken.
• Experience in technical support help desk or customer/IT-facing roles is highly desirable.
• Strong problem-solving skills paired with clear communication style - capable of explaining technical issues in a user-friendly manner.
• Adept at managing multiple tasks in a fast-paced environment and willing to learn new technologies and tools.
• Motivated to grow professionally within a diverse and international team.

What we offer

• Competitive salary with performance-based incentives.
• Permanent contract and a balanced Monday-to-Friday schedule.
• Join a multicultural collaborative team based in Budapest - a city that combines modern infrastructure with rich history vibrant culture and excellent quality of life.
• Support for relocation if applicable and assistance settling into the city and local environment.
• Real opportunities for career advancement in IT support and technical services.

Why Budapest
Budapest offers an excellent balance between professional opportunity and lifestyle. With its beautiful architecture lively cultural scene numerous dining and leisure options and friendly international community Budapest stands out as a top destination for professionals seeking growth in a vibrant setting.

Take this opportunity to step into your next role as a Service Desk Analyst and build your career in Budapest while working with a leading global team.