Field Service Engineer South West Region
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Job Summary
Job Title: Field Service Engineer
Location: UK South West Region (Ideally Exeter)
Our Vision & Why It Matters
At Alexander Dennis our vision is to lead the evolution of sustainable on-road mass transportation and mobility.
We design deliver and support market-leading buses and coaches that help reduce emissions improve air quality and keep communities connected. Every role contributes to that mission whether youre engineering driving sales improving production or supporting our customers.
What Youll Do
As a Field Service Engineer youll be responsible for providing expert technical support and maintenance for Alexander Dennis products across the UK. Youll diagnose and repair faults on a wide range of mechanical electrical and hybrid/EV systems ensuring vehicles are attended to promptly and efficiently. Youll work closely with customers to provide technical advice and ensure high levels of satisfaction. Your day-to-day tasks will include fault diagnosis preventative and reactive maintenance warranty claim support and ensuring your service vehicle is fully equipped. Youll also engage in regular training to maintain product expertise and stay up-to-date with all product developments.
What Were Looking For
Were looking for a time-served PCV/LGV technician with strong diagnostic skills across mechanical electrical and hybrid/EV systems. Youll be self-motivated adaptable and professional with the ability to work independently and lead a team. A full UK driving licence and experience in commercial vehicle maintenance are essential.
Bonus if you have:
- High voltage diagnostic experience (EV products)
- HVAC and hybrid HV diagnostic experience
- EV driveline (Voith) and EV battery (ICPT 600V) diagnostic experience
- Experience in upselling retail work and supporting customer requirements
What We Offer
Because we know that to deliver on our vision people have to feel supported and inspired:
- Impact: Be part of something thats changing cities improving air quality helping public transport evolve.
- Development & Growth: Training programmes mentorship opportunities to take on new roles broaden skills.
- Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.
- Perks & Benefits: Competitive salary pension wellbeing support cycle to work scheme enhanced maternity and paternity benefits.
Our Values What Guides Us
These are more than words on a page they shape how we work what we stand for and how we build trust with our customers communities and each other.
- Safety: The health and wellbeing of our team members and the safety of our products are our top priority.
- Quality: We strive for excellence in our products services and all that we do.
- Integrity: We act with honesty transparency and integrity treating each other with respect in a diverse equitable and inclusive workplace.
- Accountability: We take responsibility for our actions seeking to build trust and earn a reputation for excellence and reliability.
- Teamwork: We work with our team members our supplier partners and our customers to pursue mutual benefits.
- Sustainability: We seek long-term success for our business our communities and the environment through responsible sourcing lean manufacturing and sustainable operations.
How to Apply
If you see yourself growing with Alexander Dennis and contributing to our vision wed love to hear from you.
Please complete our online application form and attach your CV!
We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.
If you are an internal applicant you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.
Due to the volume of vacancies and applications we would prefer that you submit your application online. If however you require an alternative method of applying please give us a call onor send an email to
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
More than half of the buses that you see on the roads in the UK and Hong Kong are made by Alexander Dennis. Globally, there’s over 25,000 people every minute, of every day using our products. That’s a lot of responsibility we have for keeping the world moving. At Alexander Dennis we d ... View more
