Auto Deputy Specialist I (Multiple Locations)
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description
The Harris County Tax Assessor-Collectors Office is seeking enthusiastic detail-driven customer-focused Auto Deputy Specialists for openings at multiple locations countywide.
The Auto Deputy Specialist is responsible for performing a variety of tasks related to vehicle title and registration processing. This includes examining sorting issuing and denying vehicle titles exempt plates disabled placards mechanic lien applications and registration renewals. The role also involves processing applications in the RT automated system handling customer inquiries maintaining records and ensuring that all documents are processed and secured in a timely manner. This is an in-office position and transactions are completed in RTS the state-wide software. Remote work options are not available unless authorized to process the backlog.
About the Tax Assessor-Collector
The Harris County Tax Assessor-Collectors Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government handling various financial and administrative tasks including:- Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.
- Motor Vehicle Services: Manage commercial and residential vehicle registration issue license plates and handle vehicle title transfers including the collection of associated fees.
- Voter Registration: Oversee voter registration within the county issue voter registration certificates and maintain an accurate voter registration roll.
- Additional Revenue Collection: Collecting certain fees fines and revenues related to permits or state mandates depending on the countys needs.
Duties and Responsibilities
- Examine and sort documents to determine eligibility for the issuance or denial of vehicle titles exempt plates disabled placards mechanic liens and registration renewals.
- Process vehicle title applications title rejection corrections exempt title and registration and disabled placard applications within the RT automated system.
- Compile and sort receipts in a neat organized manner ensuring that all checks and title work are balanced and included in the RTS report. All transactions must be processed in the office by the original handler requiring on-site presence each day.
- Safely securing the document in the vault overnight.
- Handle all incoming mail drop-offs and inter-office work promptly and efficiently ensuring timely processing.
- Respond to customer inquiries in person by phone and via email meeting the standard number of calls per month providing clear and accurate information regarding vehicle titles registration and related services.
- Complete required auto-related training modules and cross-train in other sections to meet organizational needs. Also attend training sessions upon request to stay up to date on relevant knowledge and best practices.
- Other duties as assigned.
Harris County is an Equal Opportunity EmployerRequirements
Education and Experience:
- High school diploma or GED equivalent from an accredited institution within the U.S.
- Minimum of one (1) year of customer service experience.
- Must be able to pass state-required RTS training prior to performing duties at the service window.
- Must demonstrate the ability to perform duties with a high degree of accuracy and professionalism.
- Ability to maintain a positive attitude and provide excellent customer service.
- Ability to work independently or as part of a team in a dynamic environment.
Knowledge Skills & Abilities:
- Error Detection and Report Review: Demonstrates exceptional attention to detail in reviewing all documents related to vehicle registration and title ensuring accuracy and identifying discrepancies or errors. This skill is vital for maintaining the integrity and reliability of critical business data.
- Time Management and Prioritization: Exhibits strong time management skills effectively prioritizing tasks to meet deadlines and maximizing productivity. This ability ensures efficient workflows and the ability to adapt to changing demands without compromising quality.
- Cash Handling and Financial Accuracy: Ensures precise handling of cash transactions safeguarding company resources and minimizing financial discrepancies. Expertise in cash handling is crucial for maintaining financial integrity and operational accuracy.
- Customer Service: Delivers outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.
- Fraud Detection: Possesses a fundamental understanding of fraud prevention techniques and documentation authentication processes with the ability to identify potentially fraudulent activities and verify the authenticity of documents to ensure compliance with company policies and industry standards.
- Personal Computer (PC) experience with proficiency in Microsoft Office Suite.
- Excellent reading comprehension and verbal/written communication skills.
- Must have PC and CRT experience and be able to type a minimum of 30 words per minute with accuracy.
- Must be able to adhere to office confidentiality requirements regarding customer and department information.
- May provide branch support at other branch offices as necessary.
NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Education & Experience:
- Minimum of two (2) years of customer service experience.
- Prior experience to include cash handling from retail banking or a similarly situated operations environment.
- Prior experience with vehicle registration titling or licensing services.
General Information
Work Environment and Physical Demands:
- Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
- Remote work only when authorized to process backlog.
- At times minor physical effort required which may involve long periods of standing walking bending reaching stretching climbing lifting up to 50 lbs. or similar activities (e.g. filing delivering sorting).
- A frequent volume of work and deadlines impose strain on a routine basis.
- Regular application of basic skills (calculator keyboard hand tools eye/hand coordination)
Position Type and Typical Hours of Work:
- Monday Friday 7:45 am 4:45 pm (subject to overtime; early mornings late evenings and weekends)
Work Location:
Must be willing to commute to one of the following auto branch locations:
- Burnett Bayland - 6000 Chimney Rock Rd. Houston TX 77081
- Cypress Hill - 4290 Cypress Hill Spring Tx 77388
- Downtown - 1001 Preston St. Houston TX 77002
- Humble - 7900 Will Clayton Pkwy. Humble TX 77338
- Jim Fonteno - 14350 Wallisville Rd. Houston TX 77049
- John Phelps - 101 N. Richey Pasadena TX 77506
- Mickey Leland - 7300 N. Shepard Dr. Houston TX 77091
- Spring Branch - 1721 Pech Rd. Houston TX 77055
Open Until Filled / Reviewing Applications on a Rolling Basis
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
IC
Key Skills
- Mechanic Experience
- Brake Repair
- Suspension Experience
- Mechanical Knowledge
- Alignment
- Auto Body Repair
- Automotive Diagnostics
- Automotive Repair
- Shocks & Struts
- Mentoring
- Stocking
- Automotive Service
