Control Room Supervisor

The Control Room Supervisor is responsible for overseeing and managing the performance of Fleet Monitoring Clerks across both day and night shifts. The role ensures that all trucks and drivers are monitored effectively operational exceptions are addressed timeously and all standard procedures are adhered to. The Supervisor functions as the key link between the control room fleet operations management and support departments ensuring seamless communication and high levels of operational control.

• Supervise lead and support all Fleet Monitoring Clerks across shifts.

• Plan and manage shift schedules to ensure adequate staffing and coverage.

• Conduct daily shift briefings and debriefings.

• Provide coaching guidance and performance management to control room staff.

• Ensure adherence to SOPs operational standards and company policies.

• Maintain discipline within the control room and escalate misconduct or non-performance where required.

• Oversee the monitoring of truck and driver movement to ensure compliance with designated routes and schedules.

• Ensure timely escalation and resolution of operational issues delays route deviations or breakdowns.

• Review and verify the accuracy of tracking updates and fleet movement logs.

• Monitor driver behaviour and exceptions (idling speeding harsh braking route deviation unauthorised stops) and ensure corrective action is taken.

• Ensure real-time communication protocols with drivers are followed.

• Act as the primary communication point between the control room and internal departments such as Fleet Management Operations Workshop Risk and Customer Service.

• Ensure effective handover between day and night shift teams with comprehensive reporting.

• Liaise with external stakeholders when required including customers security providers and third-party service providers.

• Consolidate and review shift reports submitted by Monitoring Clerks (incidents delays breakdowns vehicle performance).

• Prepare daily weekly and monthly control room performance reports for management.

• Ensure all incidents and exceptions are documented and escalated per company procedures.

• Oversee administrative functions related to fleet monitoring and transport control.

• Ensure driver compliance with safety protocols and operational procedures.

• Monitor and enforce adherence to approved routes authorised stops and high-value load protocols.

• Identify risks and irregularities and ensure corrective actions are implemented.

• Support investigations into incidents route deviations or policy breaches.

• Drive continuous improvement in control room processes systems and safety measures.

• Oversee the effective use of fleet tracking systems (e.g. MiX C-Track Volvo Connect).

• Train control room staff on system updates new features and procedural changes.

• Ensure data integrity accuracy and timely updating of system information.

• Escalate technical issues to IT or relevant service providers.

• Grade 12 (Matric).

• 3 5 years experience in fleet controlling transport monitoring or logistics operations.

• 1 2 years supervisory or team leader experience (advantageous).

• Proficiency in fleet management/tracking systems (e.g. MiX C-Track).

• Strong verbal and written communication skills.

• Ability to perform under pressure multitask and make real-time decisions.

• Strong administrative analytical and reporting skills.

• Willingness to work shifts weekends and after-hours when required.