Claims Handler- Spanish speaking

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the worlds best known brands to acquire engage and retain the most demanding and choice-rich particular our unique expertise and insight into high earning frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships enrich their travel experiences protect what matters and assist in in times of need.

While specialising in Financial Services Travel and Retail we also support clients in multiple sectors. We have worked with over 90 airlines 20 hotel groups and more than 600 financial institutions and banks with clients including Accor Hotels Air France KLM American Express British Airways Cathay Pacific Diners Club Mandarin Oriental Mastercard Radisson Hotel Group Sephora Visa and Vhi.

We take our 30 years experience working with these kinds of household names in over 170 countries and help our clients to deliver the smarter experiences it takes to differentiate their propositions and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass the worlds best known airport experiences programme while we are also the trusted partner behind many of the leading financial services airline and hotel brands reward programmes and loyalty initiatives.

About the Role

As a Claims & Customer Support Advisor youll be the first point of contact for customers needing assistance with their travel insurance. Youll assess claims answer queries support policy changes and ensure our customers receive clear compassionate and accurate informationevery time.

This is a key role where your communication skills attention to detail and commitment to excellent service will make a real impact on customer journeys.

What Youll Do

• Handle inbound claims calls and assess claims in line with policy wording and insurer guidelines.
• Review documentation and communicate decisions clearly and professionally.
• Respond to customer emails and enquiries within agreed service times.
• Manage inbound sales calls mid-term adjustments and general policy queries.
• Identify and escalate potential fraud cases.
• Support vulnerable customers with appropriate care and guidance.
• Assist with complaint identification and escalation.
• Process accurate and timely claim payments.
• Work in line with FCA regulations and Treating Customers Fairly (TCF) principles.
• Collaborate with internal teams to improve processes and customer experience.

What Youll Bring

• You will be fluent in Spanish ( both verbal and written)
• Matric or equivalent qualification.
• Minimum 1 year of experience in insurance claimstravel insurance experience is a strong advantage.
• Strong written and verbal communication skills.
• A confident and professional telephone manner.
• High attention to detail and accuracy in claims processing.
• Knowledge of FCA regulations and TCF principles.
• Ability to analyse data and documentation confidently.
• Experience with Gotrex or similar claims systems (advantageous).
• A positive proactive and team-oriented mindset.
• Integrity professionalism and a customer-first attitude.

Why Join Collinson

• Be part of a global organisation shaping the future of loyalty and travel experiences.
• Work with passionate teams supporting some of the worlds biggest travel retail and financial brands.
• Collaborative supportive and inclusive culture.
• Opportunities for growth and development.
• Work that truly makes a difference to customers when they need support most.

Ready to apply

If youre passionate about delivering excellent customer journeys and want to grow your career in a global organisation wed love to hear from you.

Apply now.