Lead Leasing Coordinator

Position : Lead Leasing Coordinator

Working Schedule : 8a-5p EST

Salary Range :$1300-$1500 USD Monthly (the final salary will be determined by the candidates level of experience and at the discretion of the client)

Job Summary:

Our client is seeking a highly motivated and experienced Lead Leasing Coordinator to join our growing team. This is a critical progressive role designed for an ambitious individual who is ready to move into a management track. You will serve as the team lead and subject matter expert working directly with affordable housing property owners residents and applicants.

Key Responsibilities:

Team Leadership & Workflow Management:

• Lead and mentor a team of Leasing Coordinators setting daily priorities providing constructive feedback and ensuring consistent application of best practices.
• Manage complex or escalated inbound and outbound phone communication coordinating follow-ups via email and text for the team.
• Oversee and audit application data entry in property management systems serving as the teams expert on compliance for diverse markets.
• Drive continuous process improvement by identifying bottlenecks in the application/recertification process and implementing scalable solutions.
• Prepare and deliver training sessions and create comprehensive process documentation to facilitate the rapid and effective onboarding of new team members.

Application & Compliance Oversight:

• Serve as the final reviewer for affordable housing certifications before Manager submission.
• Conduct in-depth reviews of resident/applicant documents (household composition income and assets) using the client proprietary platform to confirm eligibility for affordable housing handling the most complex cases.
• Ensure timely and accurate sending of eligible and ineligible letters to applicants.
• Oversee the teams efforts in contacting applicants to collect updated or missing documents.
• Manage the integrity of applicant information by overseeing updates to housing authority websites.
• Consolidate and analyze user experience feedback from the team to share with product and engineering teams translating operational needs into actionable development insights.

Organizational Development & Strategy:

• Act as a liaison between the Leasing team and Management providing regular performance updates and strategic recommendations.
• Demonstrate a start-up mentality by proactively jumping into high-priority tasks outside the core job description to support organizational goals.

Minimum Qualifications:

• 3 years of experience in leasing customer management with proven leadership or supervisory experience.
• Growth Mindset / Positive Can-do Attitude with a demonstrable ability to adapt and lead in a dynamic environment.
• Exceptional Detail Orientation and organizational skills.
• Excellent verbal and written communication skills in English.

Preferred Qualifications:

• Background in affordable housing programs
• Proven experience mentoring training or supervising a team.
• Interest in technology and a demonstrated ability to quickly learn and master new software/platforms.

What Were Looking For:

• Ability to effectively operate with high motivation and flexibility in a fast-paced constantly evolving team environment.
• We not I mentality: A strong focus on team success and collaborative achievement.
• Demonstrated ability to understand and seek out others perspectives (internal team residents and property owners) to resolve complex issues.