SOURCING Front Desk Agenet

Title: Guest House Front Desk Agent
Pay Rate Range: $25.00 $27.50/hr (DOE)
Employment Type: Contract
Schedule: Full-time variable shifts (primarily evenings & weekends; typical shift 2:00/2:30 PM 10:30/11:00 PM; some day shifts 6:30 AM 2:30 PM as needed)
Location: Stanford CA 94305

Tekberry is looking for a dependable and customer-focused Guest House Front Desk Agent to work onsite with our client a premier university-operated hotel and guest this role you will provide hotel-style front desk and concierge service at a 24/7 operation supporting guests that include visiting scholars researchers executives and other campus visitors.

As a Tekberry W2 employee you will have access to health benefits including medical dental and vision coverage.

• Provide warm professional and courteous service to all guests at a 24-hour front desk.

• Answer multiple phone lines in a fast-paced environment; relay messages between guests and staff as needed.

• Handle check-in and check-out processes room changes and extensions in accordance with established procedures.

• Coordinate and respond to email inquiries related to reservations travel details and guest needs.

• Provide basic concierge assistance (campus directions local amenities dining transportation options etc.).

• Make modify and cancel reservations using hotel systems and established guidelines.

• Assist guests with travel and transportation arrangements including local shuttles ride shares and campus navigation.

• Coordinate guest services such as dry cleaning package handling and safe deposit access.

• Perform basic porter duties: deliver packages mail faxes and assist with luggage transport and storage.

• Escort guests to rooms when needed and ensure a welcoming informative arrival experience.

• Drive a shuttle van or golf cart to transport guests or move between campus locations (3 6 hours per week on average).

• Monitor building access and key control; report safety or maintenance issues and submit minor repair work orders.

• Coordinate room readiness and communicate with housekeeping to support smooth turnover and guest satisfaction.

• Review daily transactions for accuracy and prepare billing/folios for financial processing.

• Follow all Stanford and department policies including safety confidentiality and vehicle operation requirements.

• High school diploma or GED.

• Minimum 6 months of customer service experience in a fast-paced hospitality or front desk environment (hotel resort guest services or similar).

• Valid California Non-Commercial Class C Drivers License and ability to pass an MVR for driving guests (van or golf cart) day or night.

• English fluency (written and verbal) and strong clear communication skills.

• Demonstrated accurate cash handling skills and experience.

• Basic computer and typing skills (email calendar reservation systems MS Office or similar).

• Professional calm demeanor with the ability to multitask and stay composed under pressure.

• 1 2 years of hotel front desk concierge or guest services experience.

• Prior experience in a university conference center or 24/7 hospitality environment.

• Strong business writing skills for responding to guest emails and internal correspondence.

• Onsite role at Stanford campus guest house / hotel.

• Variable schedule including evenings weekends and holidays as part of a 24/7 operation.

• Constant standing/walking during an 8-hour shift and frequent computer phone and in-person interaction.

• Ability to occasionally lift carry push or pull luggage and other items weighing 21 40 lbs (and rarely more than 40 lbs).

Tekberry offers a $100 referral bonus for referrals resulting in successful placements!

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under applicable laws.

Tekberry Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

By submitting your resume you consent to receive communications from our organization via text message. All texts are sent by real people and we look forward to connecting with you about this opportunity!

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