International voice process
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
10 Vacancies
Job Summary
Industry & Sector
Fast-paced Business Process Outsourcing (BPO) / Contact Center serving international customers across North America and Europe. We deliver voice-driven customer support sales and retention services for global clients operating in e-commerce fintech and travel sectors.
Primary Job Title: International Voice Process Executive
About the Opportunity
We are hiring on-site International Voice Process Executives in India to join a high-volume contact centre handling US/UK customer interactions. This role suits candidates who thrive in target-driven environments can maintain high-quality voice engagement and are comfortable working rotational shifts.
Role & Responsibilities
- Handle inbound and outbound international voice calls (US/UK) with accuracy professionalism and adherence to call scripts.
- Use CRM and dialer systems to log interactions update customer records and track resolution metrics in real time.
- Achieve or exceed KPIs: average handling time first-call resolution quality scores and conversion/retention targets.
- Follow compliance and data-protection procedures for international customer information and call recordings.
- Participate in quality calibrations coaching sessions and daily huddles to continuously improve performance.
- Handle escalations efficiently and coordinate with cross-functional teams to resolve complex customer issues.
Skills & Qualifications
Must-Have
- Clear spoken English with US/UK accent proficiency suitable for international voice interactions.
- Experience working in an international voice process or BPO environment.
- Familiarity using CRM platforms and call logging (Salesforce or Zendesk preferred).
- Hands-on experience with predictive dialers or outbound calling systems.
- Comfortable working on-site in India across rotational / night shifts.
Preferred
- Experience in outbound sales customer retention or collections for international markets.
- Exposure to VoIP platforms and dialer configuration.
- Accent training certification or prior coaching in accent neutralization.
Benefits & Culture Highlights
- Competitive salary with night-shift allowance and performance incentives.
- Structured onboarding regular coaching and clear career progression paths within the contact centre.
- On-site benefits including health coverage paid leave and employee engagement programs.
Apply if you are customer-focused motivated by targets and ready for an on-site international voice role where strong English CRM fluency and reliable attendance drive success.
Required Skills:
zendeskinternational voice processsalesforcecustomerbpo
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
