Cloud Specialist 1
Share
Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content processes and cases for organizations across the globe we enabled more than 20000 organizations to digitalize their workplaces and transform their operations.
Currently we are looking for the position of Cloud Specialist 1 .We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity. ( NO HYBRID OR REMOTE ALLOWED)
The Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment with assistance from team members.
Responsibilities
Qualifications:
- Must have a bachelors degree
- A minimum of 06 months - 3 years of experience working in Infrastructure Support or a NOC
- Basic Knowledge of Cloud technologies SQL & CRM based applications
- Basic troubleshooting & analytical skills
- Basic Knowledge of various monitoring tools like SolarWinds BMC etc.
- Basic Knowledge of ITIL
- Ability to multi-task and prioritize workload
- Good Oral & Written communication skills
- Adaptable to a 24/7 rotational shift model including night shifts
- Ability to adapt to continuously changing procedures and environment
- Customer handling experience preferred
- Freshers with Strong knowledge & certification will be preferred
Basic Qualifications
Responsibilities:
- Application Layer Monitoring on Cloud
- Monitor infrastructure including (Servers Applications & Services) and remediate issues
- Documentation recording and updating incident details in ITSM tool.
- Ensure maximum possible service availability and performance.
- Manage escalations within SLAs defined in the teams standard operating procedures.
- Coordination with stakeholders and third-party vendors.
- Support and Classification making an initial assessment into the nature of the incident assessing the severity impact and risk.
- Allocation of unresolved Incidents to appropriate support groups
- Monitoring & Tracking reviewing the progress of an incident and keeping the user informed
- Manage requests / incidents assigned by Leads/Manager
Hylands Offering
Were proud of our cultureand take employee engagement seriously. By listening toemployees feedbackwere able to provide meaningful benefits and programs to our workforce.
- Learning & Development- development budget (used for certifications conferences etc..) tuition assistance program 4000 self-paced online courses instructor-led webinars mentorship programs structured on-boarding experience full of trainings dedicated Learning & Development department supporting our employees.
- R&D focus cutting edge technologies constant modernization efforts dynamic and innovative environment dedicated R&D Education Services department to help you grow.
- Work-life balance culture flexible work environment and working hours (we are working in task-based system!) possibility to work from home we value trust and we believe efficiency does not depend on your actual location however we would like to spend time together in the office!
- Well-being- private medical healthcare life insurance gym reimbursement constant wellbeing programs
- Community Engagement Volunteer time off (12h/year).
- Diversity & Inclusion employee resource groups inclusion benefits and policies
- Niceties & Events snacks and beverages employee referral program birthday baby gifts and employee programs
If you would like to join the company wherehonesty integrity and fairnesslie in the bottom of values where people are truly passionate about technology and dedicated to their work connect with us!
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation marital status gender identity or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Hyland provides intelligent content solutions that empower our customers to transform the way they work and deliver exceptional experiences to those they serve. Our solutions capture, process and manage high volumes of diverse content in order to improve, accelerate and automate opera ... View more
