Site Reliability Engineer, Group Benefits Technology

Join our Group Benefits Engineering Team!

We are passionate about building software that solves problems. We count on our team to empower our users with a rich feature set high availability and stellar performance level to pursue their missions. The successful applicant will be involved with application support application deployment business requirement gathering and data analysis all in support of solutions that conform toManulife candidate will need to have a breadth and depth of experience that will allow them to devise and support solutions that integrate appropriately within the organization and its application frameworks.

Position Responsibilities:

• Solving and optimizing systems or processes.

• Understand the business drivers and analytical use-cases.

• Addresses area-level risks provides and implements mitigation plan.

• Reports about area readiness/quality and raise red flags in crisis situations.

• Monitor production environment taking a complete view of system health; Track and produce metrics for the team and develop strategies to increase efficiency.

• Maintain software and systems to run the applications.

• Improve reliability quality and time-to-market of our suite of software solutions.

• Measure and optimize system performance with an eye toward pushing our capabilities forward anticipate customer needs and innovating to continually improve.

• Provide primary operational support for multiple large distributed software applications.

• Work with business clients internal and external teams to debug or tackle applications issues.

• Flexible to provide On-call support to resolve issues as the need arises.

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.

• Partner with development teams to improve services through thorough testing and release procedures.

• Participate in system design consulting platform management and planning.

• Create sustainable systems and services through automation and uplifts.

• Balance feature development speed and reliability with well-defined service level objectives.

Required Qualifications:

• Bachelors degree or equivalent experience in computer science or other technical field.

• Minimum 3 to 5 year of relevant technical experience.

• Ability to problem solve to identify and resolve root cause.

• Ability to program (structured and OO) with one or more high level languages such as React JavaScript or similar.

• Experience with one or more of the following:Scheduling (CA CA WLA) SQL queries and scripting Excel Informatica development (or related ETL tools) Shell Scripting/ Power Shell/UNIX Windows/ Batch Scripting.

• Experience with distributed storage technologies like NFS HDFS Ceph S3 as well as dynamic resource management frameworks (Mesos Kubernetes Yarn)

• Experience with Agile (Scrum or Kanban) Jira and ServiceNow.

• A proactive approach to spotting problems areas for improvement and performance bottlenecks.

Preferred Qualifications:

• Previous success in technical engineering or application support.

• Coding experience beyond simple scripts.

• Knowledge of site reliability engineers (SREs) concepts.

• Experience with monitoring and alerting applications such as Moogsoft xMatters Azure Data Explorer New Relic or other similar tools.

When you join our team:

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.