Technical Consultant

Requirements

• IT Expertise: Strong IT skills with a solid understanding of IT operations management IT security and observability.
  

• Consulting Experience: Previous experience in a technical consulting role particularly in IT operations management and IT security.
  

• Monitoring & Security Tools: Hands-on experience with tools like ServiceNow Ivanti Splunk Darktrace LogRhythm Halo SolarWinds or similar platforms is essential.
  

• Presentation Skills: Strong presentation and demonstration skills with the ability to engage and influence clients effectively.
  

• Self-Motivated: Ability to work independently manage time efficiently and prioritize tasks effectively.
  

• Communication: Excellent verbal and written communication skills with the ability to convey technical concepts to both technical and non-technical audiences. Fluency in English and French is mandatory for this role.
  

Key Responsibilities:

• Presales Engagement: Conduct end-to-end presales activities including face-to-face and virtual meetings product demonstrations and POCs for ManageEngine solutions.
  

• Customer Success: Engage with existing customers to ensure satisfaction provide technical guidance and identify upsell/cross-sell opportunities.
  

• Technical Consultancy: Act as a technical SPOC for strategic accounts delivering tailored solutions for IT service management (ITSM) security IAM PAM and more.
  

• Build Relationships: Build strong relationships with key stakeholders including customers partners and internal teams ensuring trust and collaboration at every level.
  

• RFI/RFP Management: Respond to RFI/RFP requests with detailed technical insights and proposals.
  

• Training & Collaboration: Conduct training sessions for resellers/partners and collaborate with engineering teams to stay updated on product developments.
  

• Compliance Support: Assist customers with GDPR ISO 27001 and other regulatory standards using ManageEngine tools.
  

Benefits

• Competitive salary package aligned with candidates qualifications experience and the market value of the role
  

• Supportive and inclusive team and colleagues
  

• MacBook mobile and paid SIM
  

• Company provided Lunch
  

• Permanent Contract after the successful completion of the probationary period
  

• A vibrant international environment
  

• Reimbursement of approved business expense
  

• Opportunity to work with a global team and contribute to the growth of a leading technology company
  

It is important for the applicant to hold a national or EU passport have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.