Part Time Sr. Customer Assistance Representative Morristown, NJ

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a large home city branch or airport location. This is a part-time position (schedule options listed below)..

We are looking to hire in the following location

91 Ridgedale Ave Morristown NJ 07960

Candidates must be willing to work one of the two schedules below

• Mondays 7am-6pm
• Fridays 130pm-630pm
• Saturdays 830am-130pm
• Sundays 830am-1230pm

OR

• Mondays 7am-12pm
• Fridays 730am-630pm
• Saturdays 830am-130pm
• Sundays 830am-1230pm

This position pays $17.50 / hour. We offer a robust Total RewardsPackage including but not limited to:

• Paid Time Off
• Employee discounts on car rentals car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

• Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
• Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions vehicle features and other services
• May sell optional protection products upgrades fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• Must have at least 2 years of customer service experience OR 2 years of college experience
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted US drivers license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Aside from religious observations must be available to work one of the two schedules listed in description
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read write and speak English

New Jersey DMV Requirements:

First-time drivers or under 21 years old:

If you are a first-time driver or under age 21 you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jerseys GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.