TSA Sales Associate

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary: The Sales Associate provides service to customers sorts incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Accountabilities

Operations:

• Interact with customers/donors in a positive friendly and courteous manner.
• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Contribute to meeting store budgets by maintaining customer service standards
• Opening and closing of store following store procedures when required
• Process raw materials by loading/unloading sorting packing pricing and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay particular attention to store security by monitoring activity within the store.
• Handle the merchandise in a safe and organized manner; assist in stock rotation.
• Contribute to the control of inventory by receiving sorting and pricing as per directions.
• Assist with store layout plans to attract customers which include window displays and merchandise displays; ensures attractiveness of the store through Tidy Maintenance.
• Replenish inventory levels based on supervisors directions.
• Removal of inventory from sales floor as directed.
• Maintain the proper sorting and processing of all donated goods ensuring compliance with quality standards.
• Maintain an attractive organized appearance of the store tidy up and restock shelves clean sweep dust and mop as necessary.
• Abide by store policy and procedures.
• Perform other position related duties as required.

This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities of the incumbent.

Communication:

• Inform your supervisor of all customer complaints comments and concerns regarding customer service prices merchandise etc.

Health and Safety:

• Contribute to the safety of staff and customers (e.g. snow removal clear fire exits cleans spillage).

Perform other position related duties as required.

Critical Relationship Management:

• Internal relationships:
  • Corps Officer supervisor volunteers staff
• External relationships:
  • Community

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• This position reports directly to the Corps officer or designate

FINANCIAL AND MATERIALS MANAGEMENT:

• Responsible for handling cash and debit sales.
• Contribute to store budgets by maintaining customer service standards.
• Assist with the materials management of donations/product flow in the thrift store.

Working Conditions:

• Flexibility in scheduling is required.
• Includes a ½ hour unpaid meal-break where applicable
• Ability to stand for long periods with frequent twisting bending crouching and reaching is required.
• Ability to lift/move up to 30 pounds
• The Supervisor will set the hours of work and work schedule.

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner exemplifying Christian standards of conduct.

education and experience Qualifications:

Education Qualifications and Certifications:

• Completion of Secondary School.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• Have a minimum of three (3) months of prior related experience.
• Cash handling experience is required.
• Knowledge and experience using a cash register debit machine and/or credit card processing is a definite asset.

Skills and Capabilities:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required
• Participate as an active and responsible team member.
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a professional and engaging manner.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Brand awareness would be an asset.
• Ability to stand for long periods with frequent twisting bending crouching and reaching is required.
• Exhibit good listening skills have strong oral/written communication skills and respect authority
• Self-motivated/disciplined.
• Represent The Salvation Army in a positive manner
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
• Excellent interpersonal skills integrity and adaptability.
• Strong oral and written communication skills.
• Ability to work in a cooperative team-oriented atmosphere.
• Provide an original copy of a Background Check that is satisfactory to The Salvation Army in its sole discretion is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment
• May require screening through The Salvation Army Abuse Registry.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.